Freelancer profile translated to English.

Description

With 6 years of experience on the EasyVista ITSM solution and certified as an expert for 3 years, I am involved in projects for the implementation, evolution, and optimization of the platform. I pay particular attention to the quality of the configuration and the technical clarity of deliverables. When projects require it, I fully commit to collaborating with business units to ensure a solution that is both efficient, automated, and easy to adopt.

User training, whether for end-users or technical staff, is an integral part of my approach, as is the creation of support and change management documents to ensure smooth and controlled adoption of new practices.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Ministère de la Justice
ITSM Administration
PUBLIC SECTOR
February 2026 - Today (6 months)
Daily management of the platform: creation and updating of user accounts, management of accesses and profiles, ticket monitoring and control, light configuration (lists, forms, simple workflows) and maintenance of functional and technical data consistency.
Aéroport de paris
ITSM Consultant
AVIATION AND AEROSPACE
October 2025 - Today (10 months)
Paris, France
Development of configurations for the various ITSM modules within the EasyVista tool:
- changes
- incident management
- improvement of the user portal
- ...
MATMUT
ITSM/ESM Expert Project Manager Consultant - EasyVista
CONSULTING AND AUDITS
September 2019 - June 2025 (5 years and 9 months)
Experienced in effective ITSM project management, from design to completion. Expertise in identifying needs and strategic planning, from market analysis to the full deployment of the EasyVista solution. Advanced development of complex workflows and in-depth configuration of business rules. Expertise in tool customization. Successful implementation of asset management, incident management, service request management, etc., and continuous process optimization to meet the specific needs of business teams.