Marzena Ozga

• Programme Management: NCL Change Management Programme – Haringey Federation Led the mobilisation of a multi-borough general practice change programme across North Central London. Established and led the transformation PMO, including governance, delivery tracking, risk management, benefits realisation, and cross-borough stakeholder coordination across multiple workstreams. Oversaw programme design and development, managed programme performance to deliver a consistent NCL-wide offer against agreed outcomes.

• Business Transformation: Led quality improvement and transformation initiatives in NHS England primary care across multiple departments. Defined programme objectives, streamlined processes, and drove efficiency gains, embedding sustainable operational improvements.

• Turnaround & Growth Projects: Directed financial and operational turnaround programmes for underperforming businesses. Implemented cost-reduction, process re-engineering, and revenue-growth initiatives that restored profitability.

• Fundraising & Investment Projects: Designed and delivered investor-ready business cases, investment decks, and long-term financial projections, securing capital for expansion programmes.

• Operational Efficiency Programmes: Designed and implemented scalable business infrastructures, establishing governance frameworks, KPIs, and streamlined workflows to support growth and sustainability.

• Supplier & Contract Management: Oversaw procurement, vendor management, and contractual negotiations to optimise value and ensure project delivery against cost, quality, and time objectives

• Drove 360% increase in revenue by spearheading a lean financial management system across the business and improving operational efficiency.

• Increased net profit by 126% by implementing profit improvement measures; formal budgeting, forecasting and cost reduction procedures and maintained profitability during the challenges of COVID 19 through rapid and strategic financial adjustments, resulting in exceeding the net profit target by 18%.

• Improved profitability with 70% margins on made-to-order products and 50% on wholesale; renegotiated agreements with key suppliers and manufacturers, negotiated new vendor terms leading to cost savings, better terms and reduced operating costs.

• Established a profitable wholesale business accounting for 60% of the company's revenue, led strategic partnerships and identified new sales channels to diversify income streams and mitigate risk.

• Monitored and managed investment funds and supported the Directors with the preparation of board level financial reports, quarterly projections, and investor requirements, ensuring clear and transparent communication with stakeholders.

• Optimised cash flow and working capital management; restructured treasury and banking operations and raised debt and financing as needed.

• Managed the company's P&L and oversaw financial reporting, providing support to the accounting team for timely and accurate submission.

• Led the expansion of new production plants, conducted comprehensive facility analysis to determine the optimal operational structure, and created common operating metrics for all plants that led to improvement in operational efficiency across all locations.

• Formalised inventory management system resulting in better alignment between production and sales forecasts, lowering markdown rates and achieving record inventory turnover rates.

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• Led multiple business restructuring and repositioning projects, ensuring alignment of financial forecasting, brand strategy, and operational planning.

• Managed category planning & product development projects, delivering accurate financial forecasts and improving commercial decision-making.

• Drove productivity improvements and streamlined operational processes, enhancing efficiency and profitability.

• Developed and executed marketing strategies, including events and social media campaigns, increasing brand visibility and client engagement.

• Designed and implemented a comprehensive sales strategy to optimise business performance.

• Cultivated strong relationships with key clients, leading to sustained business growth and long-term partnerships.

• Identified opportunities to enhance customer experience through staff training and service excellence initiatives.

• Managed HR and administration functions, including staff recruitment, budgeting, monthly reporting, and cash flow planning.