Freelancer profile translated to English.

Description

I specialize in understanding before solving. Every project begins with a question: what does the business really need? and ends with an implemented, documented, and team-adopted solution. My differential value is the ability to sit with executives, business areas, and technical teams simultaneously, understand each one's language, and translate that conversation into clear functional specifications, process designs, and prioritized requirements that can be executed. I am not a developer, and that's an advantage: my focus is on the business problem, not the technical solution that solves it.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Cliente: Mascinnamon
Functional Analyst and Process Consultant
RETAIL (SMALL BUSINESS)
January 2026 - Today (7 months)
Panamá, Panama
• Led the complete functional analysis of the business: stakeholder interviews, current process mapping (AS IS), and identification of gaps and improvement opportunities.
• Defined functional and technical system requirements, designed use cases, and prepared functional documentation that served as the basis for development and implementation.
• Advised on the selection of platforms for databases, code repositories, and information security policies, evaluating cost, scalability, and ease of adoption criteria.
• Designed and implemented a comprehensive management system with modules for clients, inventory, sales, expenses, sales commissions, assets, and WhatsApp order reception.
• Automated key operational processes with AI (Claude) and deployed the corporate website with Lovable. Coordinated user acceptance testing (UAT) with the user team and led post-implementation training, ensuring the client's operational autonomy.
ERICSSON PANAMÁ
Functional Analyst — Digital Transformation and IT Projects
TELECOMMUNICATIONS
December 2022 - December 2025 (3 years)
Panamá, Panama
• Led the requirements elicitation process with business areas: conducted interviews, workshops, and work sessions to understand business objectives and translate them into detailed functional specifications and a prioritized backlog for development teams.
• Performed systematic AS IS / TO BE analyses to identify process inefficiencies, designed screen prototypes, and functional specifications that eliminated 80% of rework between business and IT, accelerating technical decision-making.
• Designed and executed the quality assurance (QA) plan: built test scenarios, documented testing procedures, and coordinated functional validation with business users before each production deployment.
• Provided advanced N3 technical support in production: log analysis, root cause determination, and incident management, achieving a 40% improvement in resolution times with full SLA compliance.
• Collaborated with developers, testers, and project managers throughout the lifecycle — from design to implementation and post-go-live support — acting as a functional point of reference for all teams.
Service Delivery
Internal Client Relations
February 2017 - November 2022 (5 years and 9 months)
• Managed the complete cycle of requirements, validation, and delivery of technological solutions for corporate internal clients, acting as a strategic link between functional areas (business) and IT teams.
• Coordinated UAT validation with business users, ensuring that each delivered solution met the defined acceptance criteria and original business objectives.
• Managed the lifecycle of post-implementation incidents, problems, and change requests, maintaining operational stability and SLA compliance.
• Built and maintained the system's functional and technical knowledge base: specifications, operational manuals, and procedures that facilitated audits, future maintenance, and the onboarding of new team members.