Freelancer profile translated to English.
Back to original languageAbout Maryline
🚀 Tried and tested formula! 💼 Looking for regular administrative support without breaking the bank? I'm here to help. 🌟 Available daily for 1 to 2 hours, with great flexibility based on your needs. I can notably intervene early in the morning so that essential tasks are already completed at the start of your day. ✨ Who am I? I am jovial and positive by nature, with clear and transparent communication. ✅ No unnecessary chatter: I like to get straight to the point. ✅ Precision and rigor in task execution. ✅ Respect for deadlines, without procrastination. 👩💻 My work style I regularly inform you about the progress of missions. I pay attention to details while keeping your goals in sight. If I encounter a question, I first look for the answer before soliciting your time. I alert immediately in case of inconsistency to avoid misunderstandings. 🌿 My mindset Every task, even simple, has value if done with attention and commitment. For me, work must be meaningful, efficient, and also pleasant to experience – for both you and me. 📩 Shall we talk about it? Let's discuss your needs together and see how I can simplify your daily life.
French
Native or bilingual
Italian
Conversational
English
Conversational
Remote only
Primarily works remotely
Experience
- Docteur memoClinic Patient ManagementRESEARCHMarch 2023 - December 2025 (2 years and 9 months)Paris, France- Process consultation requests and record them in the Notion patient tracking file- Remind patients to schedule consultation appointments with network healthcare partners using the practitioner's Doctolib calendar- Ensure coordination between appointment scheduling and consultation (receive patient history and share it with the practitioner via Doctolib)- Ensure post-consultation coordination: remind the patient and refer them to the next healthcare partner in the care pathway, if applicable- Collect patient questions/comments and share them with the team
- Maison HAYEKAdministrative Assistant Real Estate AgencyREAL ESTATEMarch 2024 - Today (2 years and 3 months)Managing telephone reception (professional and personal)Real estate sales support (training in progress): introduced to the basics of selling real estate by my client, creation of digital photo albums for apartment promotion, drafting and posting listings, sorting documents for sale and preparing files for the notary, drafting and monitoring emails related to the different stages of the sales process.Experience still in its early stages, but very formative and enriching.
- entreprise "le refuge de MARIE LOUISE"😋Project ManagerAGRICULTUREMay 2022 - August 2025 (3 years and 3 months)I worked within a small company with high potential, integrated into a structuring and growth dynamic. Recruited to support its development, I held the position of sole manager of the customer service department and managed all after-sales missions.Upon my arrival, I identified several areas for improvement that required reorganization to optimize service efficiency and customer satisfaction. I proposed the use of a second SIM card dedicated to customer service, integrated into my personal phone. This solution avoided the purchase of an additional device while ensuring increased responsiveness and almost immediate replies.I implemented more flexible management of time dedicated to customer service. Rather than operating with fixed time slots, I processed calls and messages as they were received. This organization allowed me to adapt the workload based on volume and activity.Furthermore, I noticed that the service's email inbox was saturated with spam, complicating the processing of legitimate requests. I implemented several corrective actions: creation of a more precise welcome message, implementation of automatic SMS messages, and opening of a WhatsApp Business account to facilitate exchanges.Once trust was established, I gained access to the company's financial tools to manage refunds via Monetico, PayPal, and other platforms. I also monitored orders on Amazon, Cdiscount, and various marketplaces, as well as analyzed recurring errors related to similar products.The most demanding part of my mission concerned dispute management with Chronopost. Faced with certain litigious situations, I implemented systematic tracking of claims in compliance with regulations. This experience allowed me to contribute to improving customer satisfaction!
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Education
- Train Sales AgentSNCF LYON2008En tant que contrôleuse SNCF, j'ai dû accepter de fréquents déplacements à travers la France et l'étranger et des horaires changeants. Je devais m'adapter à des horaires de travail irréguliers, me lever très tôt le matin et travailler tard le soir, nécessitant ainsi une grande flexibilité et une bonne capacité d'adaptation de ma part. La gestion des risques était très importante, car il m'est arrivé de faire face à des situations dangereuses, telles que des attaques, des agressions par des personnes violentes ou en détresse psychologique.
- Bachelor's Degree in Educational Sciences and SociologyUniversity Lyon 22009Analyse des phénomènes sociaux à travers différentes méthodes (statistiques, enquêtes, observations, etc.). Compréhension des dynamiques sociales, culturelles et historiques (changements, inégalités, tendances). Capacité à appréhender l'impact des contextes socio-économiques, des relations de genre, des systèmes de santé et de justice sur les individus et les groupes. Communication claire et efficace, à l’écrit comme à l’oral, y compris via des outils numériques et des interviews. Travail en équipe et approche pluridisciplinaire pour résoudre des problèmes. Esprit critique et analyse objective des réalités sociales.
Skill set
Categories
- Other