Freelancer profile translated to English.

Description

With over 20 years of experience in administrative and financial assistance (Public & Private), I have been leveraging a solid expertise in freelance customer service management for several e-commerce companies for the past 5 years. Versatile and with a great adaptability, I am committed to optimizing customer satisfaction and streamlining your processes with rigor and proactivity.

I would be delighted to help you with your tasks.

See you soon

Maryline

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Le t-shirt Propre
Customer Service Manager
E-COMMERCE
July 2021 - Today (4 years and 11 months)
Complete management of After-Sales Service, including handling customer requests (tickets), processing product returns, and issuing refunds.
Implementation and analysis of data, KPIs
Social media moderation
Software configuration
Customer service
Université Paris-Saclay
Executive and Communication Assistant
EDUCATION AND E-LEARNING
October 2020 - Today (5 years and 8 months)
Administrative and Operational Support:

Assists the sports department management in the daily organization and management of activities.

Coordinates and monitors the schedules and needs of a team of 10 Physical Education and Sports (PES) teachers.

Validates and manages student registrations for various university sports activities, ensuring the smooth running of processes.

Financial and Budgetary Management:

Develops, monitors, and controls the sports department's budget, in line with university directives.

Manages the entire order cycle: from drafting purchase orders to tracking deliveries and validating invoices, ensuring compliance with public financial procedures.

Management of Agreements and Contracts:

Drafts, negotiates, and provides administrative support for sports facility rental agreements and partnerships with external entities.

Ensures compliance with contractual clauses and the sustainability of relationships with suppliers and partners.
Atma Kitchenware
CUSTOMER SERVICE MANAGEMENT
July 2023 - June 2025 (1 year and 11 months)
I have been providing support or replacement services for the past 2 years

Complete management of After-Sales Service, including handling customer requests (tickets), processing product returns, and issuing refunds.
Implementation and analysis of data, KPIs
Social media moderation
Software configuration