MAAbout Marwan
I’m an experienced ICT professional with 15+ years of expertise in IT support, system administration, and network management, gained through long-term roles in international and multicultural environments. My career includes over 16 years at the International Committee of the Red Cross (ICRC), where I led infrastructure upgrades, implemented modern communication systems, and delivered reliable technical support to users worldwide.
I combine hands-on technical skills with a customer-focused approach, ensuring every IT solution is secure, efficient, and aligned with business goals.
Kurdish
Native or bilingual
English
Fluent
Arabic
Conversational
Turkish
Conversational
German
Basic
Can work on-site
Berlin (up to 50km)
Experience
- ICRC – www.icrc.orgSenior ICT SpecialistNovember 2019 - October 2023 (3 years and 11 months)Erbil, Kurdistan Region, Iraq• Led the migration to Unified Communications (UC) using SIP Trunk Services, enhancing voice communication across ICRC offices.• Contributed to SD-WAN deployment by installing and configuring Fortinet routers, switches, and access points, resulting in cost savings and improved Wi-Fi connectivity.• Installed, updated, and migrated Windows systems including Microsoft 365 and PowerShell scripting across workstations and servers, ensuring up-to-date and secure environments.• Provided technical support and managed ICT operations for ICRC Erbil and sub-sites, including hardware/software troubleshooting and team leadership in the ICT Manager's absence.
- ICRC – www.icrc.orgICT SpecialistApril 2017 - October 2019 (2 years and 6 months)Erbil, Kurdistan Region, Iraq• Managed ICT service requests and incidents using the Service Management Tool (SMT) on the IBM Notes platform, ensuring timely resolution and clear documentation.• Administered user accounts and permissions in a Windows Server environment using Active Directory (AD), handling account creation, updates, and deactivation.
- ICRC – www.icrc.orgIT TechnicianNovember 2007 - March 2017 (9 years and 4 months)Erbil, Kurdistan Region, Iraq• Provided comprehensive technical support to end users, including troubleshooting hardware, software, and radio communication equipment, and delivering user training on ICRC-specific tools.• Managed IT inventory and asset tracking, ensuring accurate documentation, accountability, and availability of ICT equipment.• Maintained IT stockroom and workshop, upholding standards of security, organization, and cleanliness to support operational readiness and efficient hardware deployment.
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Education
- Bachelor in Computer ScienceSalahaddin University-Erbil2005Bachelor in Computer Science
- Master of Science inHTW Berlin – University of Applied Sciences2025Master of Science in