Freelancer profile translated to English.
Back to original languageAbout Marvin
Junior UX/UI Designer with 5 years of experience in IT technical support. I offer my skills in graphic design (Ps, Ai, Id), wireframing and prototyping (Figma), user research (Maze), writing, and audiovisual content creation for various communication channels.
Spanish
Native or bilingual
English
Fluent
French
Fluent
Portuguese
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Tinubu SquareSoftware Support ManagerApril 2022 - November 2022 (7 months)92130 Issy-les-Moulineaux, FranceImplementation of a client/policyholder/debtor/guarantee, renewal, modification, transfer, and termination. Help Desk (Phone 10% - Email 20% - Tickets 70%) for RMC and CIS products. Training clients on portal usage. Processing/tracking JIRA tickets in collaboration with other departments.
- Actio LATAMTechnical Support AgentJanuary 2020 - March 2022 (2 years and 2 months)Mexico• Technical assistance to users of Stratec/Actio software.• End-user training.• Reporting bugs and requests on Jira Service Desk.• Software quality tester.• Software translation into English, French, and Spanish.• Creation of sales pitches and presentations.• Writing technical documentation and user manuals.• Creation and translation of content for social media.• Translation and adaptation of the promotional campaign on Google Ads and Capterra.
- Tech MahindraTechnical Support AgentApril 2019 - December 2020 (1 year and 8 months)MexicoTechnical support agent for employees of CVS-Aetna Health Insurance Plans. Remote software installation, remote access point configuration (VPN), management of corporate email accounts (Office O365), support for mobile devices and Oracle SQL/Microsoft Access databases.
Reviews
Matthieu
WALDO
Reviewed on 4/14/2023
We are the publisher of the Waldo application. We worked with Marvin to improve the onboarding experience for our users, which was too complex. Marvin helped us simplify the experience through a UX approach (discovery, analysis, ideation...). We don't have enough feedback yet to measure the improvement, but our conversion rate will undoubtedly improve significantly. I recommend Marvin without hesitation. His mastery of different languages is a real plus.
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Education
- Communication, Audiovisual JournalismUniversidad Autónoma del Estado de México2016Comunicación, Periodismo audiovisual
Certifications
- Concepteur designer UIID Formation2023