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Martin RamdaneMR

Martin Ramdane

AI Agents | Chatbots & Customer Support | AFTER-SALES SERVICE

€550/day
Marseille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Martin

I help Shopify e-commerce businesses automate their customer service with AI agents (website chatbots, automatic email responses, after-sales service, order tracking, returns, FAQs).

Your customers get instant 24/7 answers, and your team saves several hours each week by eliminating most of the copy-pasting.
I configure the agent to speak with your brand's tone and integrate it with your tools (email, chat, helpdesk).

Result: fewer tickets to handle, reduced support costs, and a smoother customer experience that increases satisfaction and sales.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Lyten Agency
    Co-Founder
    October 2025 - Today (8 months)
    Co-founder of Lyten Agency, an agency that helps SMEs save time and reduce costs through AI and automation.

    We design AI agents (customer support, lead qualification, internal assistance) and process automations (emails, CRM, billing, reporting) connected to your existing tools.
    We handle the entire process: workflow audit, implementation, integrations, testing, and continuous improvement.

    Result: fewer manual tasks, more efficient teams, and simpler growth management.
    AI Agent AI Automation Software Engineering Chatbot Automation
  • Gamercraft
    Full Stack Developer
    SOFTWARE PUBLISHING
    September 2023 - May 2024 (8 months)
    Marseille, France
    Intern Full Stack Developer, working on a stack of Next.js, Amazon Web Services, Typescript.
    Next.js React.js Amazon Web Services
  • Freelance
    Fullstack Developer
    June 2023 - Today (3 years)
    Marseille, France
    Carrying out projects for various clients: design and development of websites, mobile applications, and custom solutions.
    Front-End Development React.js Next.js Typescript

Recommendations

Xavier VincentXV
Nolann B.NB
Xavier Vincent and 1 other person have recommended Martin

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Education

  • Expert Diploma in Information Technology - Expert Title in Software Engineering
    Epitech
    Actuellement en 5ème année (Promotion 2026) 3,67/4 de GPA.
  • Certificate in Management
    McGill University
    2025
    Année effectuée dans le cadre de ma 4ème année à Epitech, certificat en management, gestion, marketing, business, etc

Skill set

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