Martin Pavlov

• ● Lead and implement Salesforce solutions across multiple industries, optimizing CRM functionality and business processes.

• ● Develop and test declarative automations, workflows, and system integrations.

• ● Manage project backlogs and cross-functional teams, troubleshoot issues, and drive deployments end to end.

• ● Acted as technical lead, supporting implementation consultants on successful Salesforce rollouts.

• ● Designed and developed CRM solutions in line with Agile methodology and best practices.

Key Projects

• ● Banking (Service Cloud): implemented automation and optimized workflows.

• ● Insurance (Salesforce Industries): developed complex pricing models using calculation procedures, OmniScripts, and Data Raptors.

• ● Led a multicultural, on-site team of 12, driving performance, growth, and strategic development.

• ● Ensured top-tier customer support, resolving complex cases while enhancing product adoption.

• ● Optimized internal processes, increasing team productivity and service efficiency.

• ● Conducted performance reviews, goal-setting, and professional development for direct reports; managed interviewing, hiring, and onboarding.