Freelancer profile translated to English.

Description

Independent Salesforce Consultant, I act as a Product Owner, Business Analyst, or Project Manager on Sales Cloud projects, from scoping to operations, in international and multi-entity contexts.

For 5 years, I have been supporting a large private higher education group (approx. 10 countries) on a digital transformation program structured around Salesforce.

I am currently the Lead PO/BA for the group's CRM core model, and in parallel, I have managed several local deployments as Project Manager (CRM, Marketing Cloud integrations, Experience Cloud, Twilio omnichannel).

What I cover on a Salesforce project:

Scoping business needs and functional design
Development and arbitration of the product roadmap
Backlog writing and prioritization (user stories, acceptance criteria)
Delivery management and coordination with integrators
Functional testing (UAT) and deliverable validation
Change management, user training, post go-live support
Project management: planning, budget, governance, risk management

My playgrounds: international environments, multi-entity, cross-functional projects (CRM + Marketing Cloud + Experience Cloud + IS integrations).

I am comfortable clarifying complex business issues and bridging the gap between business, IT, and integrators.

Certifications

Salesforce (x6): Sales Cloud, Service Cloud, Administrator, Business Analyst, AI Specialist, AI Associate

Scrum.org (x2): PSPO I, PSM I

Languages: French (native), English (fluent), Spanish (fluent)

Available for long-term assignments (6 months+), in Paris or remote.

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Almavia CX
Product Owner/Business Analyst Salesforce
CONSULTING AND AUDITS
January 2025 - Today (1 year and 5 months)
In collaboration with AlmaviaCX as a freelancer for Salesforce projects:
End-to-end project management, from requirements gathering to delivery.
Analysis of business needs and writing of functional specifications.
Ability to clarify complex business issues and ensure solution consistency.
Coordination with development teams and stakeholders.
Process optimization and user experience improvement
Change management
Salesforce Agile method Jira/Confluence Backlog Management Project Management
Almavia CX
Consultant Manager - CX Consulting
CONSULTING AND AUDITS
March 2021 - December 2024 (3 years and 9 months)
Paris, France
Salesforce implementation to optimize commercial processes within the Galileo Global Education group:

Salesforce project management for Galileo Global Education.
Needs analysis and user story writing.
Workshop preparation and facilitation.
Coordination with technical teams and stakeholders.
Implementation of Salesforce solutions tailored to client needs.
Training and support to ensure optimal use of Salesforce solutions.
Almavia CX
CUSTOMER RELATIONSHIP AMOA CONSULTANT
CONSULTING AND AUDITS
January 2020 - March 2021 (1 year and 2 months)
Paris, France
Carried out a migration project from Microsoft Office 365 to Google Workspace for SullivanCloud:
Writing the project proposal, project planning, migration analysis and execution.
Management of the Google domain sullivan-c.com
Real-time assistance on issues related to the management of client Google Workspace domains
Optimization of internal processes related to the management of internal and external projects
Writing newsletters and guides on Google Workspace best practices and new features