Freelancer profile translated to English.

Description

I don't just manage your tasks, I protect your time. By entrusting me with your operations, you regain the freedom to focus exclusively on your strategy, your growth, and your high-value priorities.

A versatile and rigorous virtual assistant, I support entrepreneurs, executives, freelancers, and SMEs in the daily management of their activities. My goal is simple: to provide you with reliable organization, efficient execution, and lasting peace of mind. Every mission is approached with professionalism, confidentiality, and attention to detail.

I handle a wide range of administrative and operational tasks: agenda and email management, data entry and processing, document drafting, invoicing, client follow-up, file organization, online research, customer support, as well as sales assistance and simple project management. Versatile and adaptable, I quickly integrate with your tools (Google Workspace, Microsoft Office, CRM, collaborative tools, etc.) and your work methods.

Beyond technical skills, I make it a point of honor to understand your business, your challenges, and your expectations. Responsive, organized, and proactive, I anticipate needs and propose concrete solutions to optimize your processes and improve your productivity.

Working with me means choosing a flexible, reliable, and results-oriented collaboration. Whether you need occasional support or regular assistance, I become a true trusted partner, committed to simplifying your professional life and actively contributing to your success.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

vente
Online Sales
E-COMMERCE
May 2024 - Today (2 years and 1 month)
Tuléar, Madagascar
With practical experience in selling ready-to-wear clothing, especially thrift store items, on social networks, particularly Facebook, I have developed solid skills in customer relationship management and digital communication. This activity allowed me to master product presentation, writing engaging messages, publishing captivating content, and managing Facebook pages and groups.

On a daily basis, I handled incoming messages, responded to comments, advised customers, took orders, and ensured follow-up until delivery. I also learned to organize customer information, manage payments, track inventory, and effectively resolve complaints, all while maintaining a professional and reassuring image.

This experience gave me an excellent understanding of the online customer journey, the importance of responsiveness, and customer loyalty. Today, these skills are a real asset in my virtual assistant work: customer support, social media management, order tracking, and digital customer relations.
Social Networks E-commerce CRM Social Media Social Media Communication
KONECTA
Customer Advisor
E-COMMERCE
October 2022 - March 2023 (5 months)
Tananarive, Madagascar
The role of a call center customer advisor for order tracking is a key link between the company and the buyer. It combines logistics, psychology, and problem-solving. The advisor is the package's "GPS." They intervene after purchase validation to meet the following needs: knowing how to locate packages: Informing the customer about the package's progress (in preparation, shipped, at delivery point), then knowing how to manage anomalies such as resolving issues with lost, damaged, or delayed packages, and finally processing returns: explaining the withdrawal procedure and generating return slips. This is where customer loyalty is determined. A delivery problem well managed by an effective human advisor turns a bad experience into proof of the brand's seriousness.
E-commerce Communication Social Networks CRM Call Center