Martina Lysiak

As a technical customer support agent, I am the first point of contact for customers with technical questions and problems. My responsibilities include analyzing and processing support requests via phone, email, or ticketing system. I assist customers with troubleshooting, find suitable solutions, and explain technical concepts in a clear and customer-oriented manner.

Furthermore, I document support cases, work closely with other technical departments, and contribute to the continuous improvement of products and support processes. My goal is to resolve problems quickly and efficiently while ensuring high customer satisfaction.

■ Maintaining statistics on production, costs, and contract portfolios.

■ Handling insurance-specific correspondence in customer service and claims processing.

■ Selling insurance policies.

■ Creating individual offers and customer-oriented problem-solving models.

■ Advising customers on new contracts and policy changes.

■ Professional handling of complaints.

■ Receiving calls from national and international customers for consultation and clarification of financial matters.

■ Accurate recording of all billing-relevant data, maintaining master data, and updating contact information.

■ Maintaining and recording customer data in CRM systems

■ Handling telephone objections, providing advice, and increasing customer satisfaction