Freelancer profile translated to English.

Description

Hello! I'm Martina, a freelancer with over 8 years of experience in project and client portfolio management, tool implementation, and content writing. I work in five languages (Italian, English, French, Spanish, and Portuguese), which allows me to collaborate effectively on international projects and adapt to diverse audiences and markets.

Languages

Italian
Native or bilingual
English
Native or bilingual
French
Native or bilingual
Spanish
Native or bilingual
Portuguese
Conversational

Workplace preferences

Remote only

Primarily works remotely

Talmundo
Customer Success Manager
HUMAN RESOURCES
January 2021 - March 2025 (4 years and 2 months)
Valencia, Spain
Responsible for developing customer relationships that foster retention and loyalty.
Collaborate closely with customers to ensure they are satisfied with the service they receive and focus on improving areas of dissatisfaction.
Provide technical assistance to customers with the goal of keeping them satisfied with the company's products.
In-depth knowledge of the company's products inside and out.
Provide technical assistance to customers and training on products.
Help customers plan and understand the best ways to use the software based on their needs or business plans.
Commit to educating customers about the flexibility and capabilities of the software to encourage them to continue using the service.
Booking.com
Customer Service Partner Specialist - French
TRAVEL AND TOURISM
January 2019 - January 2021 (2 years)
Ámsterdam, Netherlands
Listen, respond, and mediate between international customers and partners (e.g., accommodations) to resolve easy or complex issues over the phone.
Respond to emails and messages from customers worldwide in English and French.
Navigate different computer tools and online browsers to provide accurate information and follow established processes.
Support teammates and colleagues with peer learning and constructive feedback to foster a positive work environment.
Autonoma
Freelance translator and interpreter
PRESS AND MEDIA
January 2015 - December 2018 (4 years)
Translate the company's website, supply and distribution contracts, and product specifications from French/Spanish/English to Italian. Responsible for assisting the Marketing division with editing and creating new content and collaborating with the Customer Service team for Italian customer service and experience.

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Translation and Conference Interpreting
UNINT Rome
2015
El curso tiene por objeto preparar a intérpretes y traductores profesionales con capacidad para ejercer la profesión a un alto nivel de complejidad textual e intercultural, tanto en lengua hablada como escrita. Me proporcionó competencias para traducir textos especializados e interpretar discursos en los ámbitos de la economía, el derecho, la sociedad y la política, la edición, la informática, los multimedia, el medio ambiente y la biomedicina. Se presta gran atención al desarrollo de competencias en documentación e investigación y en redacción y corrección de textos, así como en nuevas tecnologías aplicadas a la traducción, con módulos de formación sobre localización, terminología y traducción asistida.