Martina Büttner-Leibovici

Leadership & Development of Design Teams

• Coaching and career development of designers

• Introduction of peer review processes, career framework, and onboarding processes

Tools

• Consulting & conceptual support in Service Design, UX, and product issues (project-based)

• Deep dive into strategic fields: UX Strategy, Organizational Design, UX Maturity

• Building and further developing the company-wide UX function into a team of 10 designers, including establishing clear roles, mentoring structures, and quality governance for the enterprise product lines of the portfolio

• Defining and operationalizing the UX Strategy and governance across the entire product landscape for better alignment between Design, Product Management, and Software Engineering

• Initiating and introducing a company-wide Design System as a binding standard for digital products to increase consistency and efficiency

• Building scalable research operations, including systematic UX research programs and an external participant pool (friendly user pool) to establish continuous discovery

• Reducing time-to-market by 25% through the integration of UX practices into the workflows of product teams

• Contributing to an increase in Net Promoter Score by approx. 10 points by incorporating user insights into decision-making processes

• Study (Quantitative survey on 115.de) and webinar "OZG - What citizens expect from digital services"

• Study (survey and interviews) and presentation at USU E Government 2022 on the topic "Authority 2.0: Is your specialist application ready for the digital world?"

• Responsibility for the UX concept and the experience strategy of the Johanniter web portal, as well as aligning user needs and organizational goals

• Planning and moderating stakeholder workshops to promote informed decisions

• Contributing to winning several public sector pitches through strategic UX concepts

• Mentoring junior UX designers and supporting their professional development