Freelancer profile translated to English.
Back to original languageAbout Martial
“Only talent is innate, know-how must be learned and practiced with care.” – Henri-Frédéric Amiel
After nearly 6 years of experience in specialized IT sales and 3 years as a project manager/functional business analyst, I felt the need for professional and personal fulfillment.
I became a Salesforce Business Analyst ☁️, leveraging my sales and project management skills.
I have been working within the Salesforce ecosystem for 6 years on multiple and diverse issues across the following clouds: Sales Cloud, Service Cloud, Field Service, Pardot, Community.
On every new project, I have a mantra:
Provide a reliable and innovative solution to companies' CRM challenges, taking into account their needs and strategic objectives.
French
Native or bilingual
English
Fluent
Arabic
Conversational
Can work on-site
Paris (up to 30km)
Experience
- Geismar SASSalesforce Senior Business AnalystCONSULTING AND AUDITSJanuary 2024 - September 2025 (1 year and 9 months)Neuilly-sur-Seine, FranceAssignment within the IT department of Geismar as a dual-role Salesforce consultant:• As a Salesforce Business Analyst, I support my colleagues in implementing Geismar Group's CRM strategy, as well as managing and executing developments.• As a Salesforce Administrator, I act as a technical expert to meet the needs of users and the team. I ensure the design and maintenance of a customized Salesforce solution that guarantees a quality user experience.ACHIEVEMENTS AND DELIVERABLES:• Management of evolving maintenance and anomalies.• Advanced administration and configuration of a Salesforce instance (+280 users).• Scoping.• Facilitation of functional workshops.• Crisis management.• Management of Salesforce integrators.• Budget management.• Implementation and monitoring of cross-functional projects.• Obsolescence monitoring.• Planning and management of technical/security changes.• Coordination of stakeholders.• Development of action plans.• Business support.• User training.• Technology watch.RESULTS:Maintenance of the Salesforce instance in operational condition.Satisfaction of users and company objectives.TECHNICAL ENVIRONMENT:Sales Cloud, Service Cloud, Field Service.FUNCTIONAL ENVIRONMENT:Railway.
- EvomunioSalesforce ConsultantDIGITAL AND ITJune 2022 - December 2023 (1 year and 7 months)Paris, FranceAs a Salesforce Consultant, I assist clients in implementing their CRM strategy.Therefore, several missions are assigned to me:Project Management:• Management of various projects.• Prioritization.• Cost and deadline management.Consulting:• Scoping.• Facilitation of functional workshops.• Writing functional specifications.• Change management.• Administrator and user training.Configuration:• Salesforce configuration on Sales Cloud, Service Cloud, Pardot, MyTrailhead, Community.• Data model establishment.• Implementation of automation (Flows).Methodology:• Agile (SCRUM framework) and V-model.Key Clients:• Auchan Group• Gan Assurance• Objectif 3D formation
- EDFApplication Operational ManagerENERGY AND UTILITIESApril 2021 - March 2022 (1 year)Nanterre, FranceAssignment within EDF's IT Services Directorate (DSIT), at DMA (Application Development and Maintenance).Operational management of a portfolio of EDF applications (SaaS) and backup for other applications within a RUN management team in a service center.Achievements and Deliverables:• Management of evolving maintenance and anomalies.• Crisis management.• Management of software publishers.• Budget management.• Administrative management.• Implementation and monitoring of cross-functional projects for applications.• Obsolescence monitoring.• Planning and management of technical/security changes.• Coordination of stakeholders.• Development of action plans.• Business support.• Steering committee facilitation.Results:Maintenance of the managed applications in operational condition.Satisfaction of users and company objectives.Technical Environment:OneNote, Mantis, Sharepoint, JIRA/Confluence, Windows.Functional Environment:Energy, Training.
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Education
- Master in IT Project ManagementInstitut Poly Informatique2017Gestion de projet informatique
- Professional Certification No. RS3066devenez.fr FITEC2020Intégrer l’outil de gestion de la relation client.