Marouane Hamid

At Stellantis, I implemented a custom application for customer service using Service Cloud. I used web services to communicate with third-party applications. By working closely with the customer service team, I was able to provide a tailor-made solution to meet their needs and improve the customer experience.

creation of different types of metadata (Flow, Validation rules, email alerts, Triggers, Apex class, LWC...etc)

creation of pages in the community and integration of lightning components

Implementation of a web to Case

Design and implementation of the datamodel (creation of objects, relationships and fields)

Use of platform event combined with flows to receive asynchronous feedback from third-party applications

Design and implementation of web services

Implementation of an email to Case

Design and implementation of a custom service cloud application

As someone who manages an eCommerce site on Shopify, I have gained valuable experience in creating and managing an online store. I have developed my skills in setting up a Shopify store, adding products, customizing themes, and managing orders and shipments. I also have experience in setting up Marketing campaigns

Installation of Facebook, Pinterest, snapchat Pixel

Implementation of Google events via the GTM

Monitoring the activity of site visitors, their progress and application of recommendations and updates to shopify

Data recovery (orders, customers...etc) from the old site

Creation of cold traffic and retargeting Marketing campaigns on Pinterest

Creation of cold traffic and retargeting Marketing campaigns on Google Ads (Youtube, Display, shopping and Adwords)

Research and installation of useful applications (Parcel tracking, Upsell...etc)

Creation of a Shopify site

Creation of cold traffic and retargeting Marketing campaigns on Facebook/Instagram

Creation of cold traffic and retargeting Marketing campaigns on Snapchat

Implementation of a Wordpress Blog + Integration of Google Ads advertising banners

Order management

At Groupe PSA, I implemented a prospect space website using Salesforce Community Cloud. I worked closely with the sales team, I was able to provide a tailor-made solution to meet their needs and improve the customer experience.

creation of a Salesforce community and integration of lightning components

Design and implementation of web services

Design and implementation of a fully customized Community Cloud website

Integration with document verification, electronic signature and contractual document generation tools

creation of different types of metadata (Flow, Validation rules, email alerts, Triggers, Apex class, AURA...etc)