Freelancer profile translated to English.

Description

Specialized in ServiceNow ITAM, CMDB modules, I support companies in the deployment, enrichment, and governance of their IT assets.

Expertise:

- CMDB Deployment

- ITAM Module Integration

- Backlog Management, Writing User Stories, Agile Rituals

- ITSM / ITOM Alignment around the CMDB

💡 My value-oriented approach is based on:

- Mastery of ITAM processes and ITIL best practices

- Field experience in managing Discovery / ITOM projects, with a focus on CMDB quality

- A functional PO stance, comfortable in defining needs, writing user stories, managing backlogs, and facilitating Agile rituals

🚀 My typical missions:

CMDB Scoping and Deployment

ITAM Module Integration

ITSM / ITOM Alignment around the CMDB

Product Ownership on complex ServiceNow projects

📍 Available as a freelancer, remote or on-site

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

BnpParibas
Product Owner – Banking and Insurance
July 2022 - Today (3 years and 11 months)
93100 Montreuil, France
Product Owner for Hardware Asset Management & CMDB ServiceNow modules
• Functional management of Hardware Asset Management (HAM) and CMDB modules in ServiceNow.
• Gathering and formalizing business needs through scoping workshops.
• Defining, writing, and prioritizing the product backlog (user stories, acceptance criteria).
• Coordinating developments with technical teams in Agile mode (Scrum).
• Functional specification of data interfaces between the CMDB and external sources (discovery tools, ERP repositories, etc.).
• Monitoring the integration of incoming flows (import sets, transform maps, APIs) to ensure the completeness, accuracy, and automation of the CMDB.
• Controlling data quality (KPIs, dashboards, CMDB consistency audits).
• Contributing to the definition of data models (CI classes, relationships, lifecycle).
• Change management support: user support, documentation, training delivery.
CMDB ServiceNow ITAM Scrum Business Analysis
Talan
Experienced Consultant – Financial Services
April 2019 - July 2022 (3 years and 3 months)
Paris, France
Project for implementing the Asset Management process from purchase creation to disposal, AMOA and MOE at the French leader in financial services:
• Ensuring the business ownership of the asset management application (Maximo) (analyzing business requirements, writing detailed technical-functional specifications, testing configuration, planning evolutions).
• Ensuring the technical ownership of the Maximo application (monitoring evolution topics and change management).
• Providing functional support to users and functional administration of Maximo.
PMO and Project Management:
• Setting up schedules and workload plans, leading project progress meetings, monitoring deliverables, and communicating project progress to stakeholders.
• Supporting the business in application maintenance activities (Operational Maintenance, anomaly and evolution management).
• Coordinating stakeholders and contributors (implementation team, DBA, Delivery Manager, integrator).
AMGE-Caravane
President of the Forum Horizons Maroc 2020
July 2018 - July 2020 (2 years)
Paris, France
• Defining the association's strategy and managing a team of 50 volunteers (recruitment, onboarding, training, and follow-up of all projects).
• Defining the strategy for Forum Horizons Maroc (the largest Moroccan recruitment and entrepreneurship forum in France: + 2000 visitors and 60 exhibitors).
• Managing the association's and the forum's budget (€300k) and public relations and partnerships.
• Driving change through the professionalization of the association by placing digital at the heart of our strategy.