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Maroua MandisMM

Maroua Mandis

Project Manager / AMOA / Customer Success Manager

€600/day
Strasbourg, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Maroua

Highly passionate about interpersonal relationships and digital, I have both a technical and functional profile.
I first started as a developer for various organizations, gradually adding a functional dimension to my role.

I then moved into client-oriented project management to best support these central project stakeholders and participate in synergy between different teams.
My technical background allows me to have a balanced approach to the constraints and challenges of different businesses and to adapt solutions to meet needs optimally.

Beyond the aspect of integrating the client throughout the product's evolution, I am committed to creating a clear and transparent environment for the final use of the product through training, written materials, feedback incorporation, etc.

Within your organization, I will be the intermediary between your clients/partners and your teams to ensure smooth management and communication throughout the project.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Urban Radar
    Project Manager
    SOFTWARE PUBLISHING
    September 2023 - Today (2 years and 11 months)
    Strasbourg, France
  • Make Me Feel Events
    Event Organizer
    February 2020 - June 2023 (3 years and 4 months)
    Strasbourg, France
  • Hakisa
    Client Project Manager
    DIGITAL AND IT
    February 2021 - September 2022 (1 year and 7 months)
    Strasbourg, France
    Within a Franco-German team, my responsibilities primarily focused on clients, their needs, and their integration into the existing product:
    • Gathering client requirements
    • Study, transmission, and follow-up of evolution/correction requests
    • Client support on the Hakisa tool,
    • Training on Hakisa technology
    • Setting up new client platforms
    • Writing documentation, articles, and tutorials
    • Transmitting information between the client and the technical team
    • Testing and validation
    • Reporting
    • Implementing flow analysis tools
    • Ticket management and follow-up Technologies: GitHub, Data Studio, Google Analytics, Google Tag Manager, Office Suite

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Education

  • Engineering Degree, Computer Science
    Conservatoire National des Arts et Métiers
    2018
    Diplôme d'ingénieur, Informatique
  • BTS, Computer Services for Organizations
    Lycée René Cassin
    2015
    BTS, Services Informatiques aux Organisations

Certifications

  • TOEIC
    CCI
    2017
    English
  • From Manager to Leader
    Conservatoire National des Arts et Métiers
    2020
    Leadership Change Management Communication Strategy Team Management Management

Skill set (28)

Categories