Freelancer profile translated to English.

Description

Consultant with over 6 years of experience in consulting and the insurance sector, I manage transformation projects integrating customer experience and operational efficiency challenges.

Specialized in customer relationship transformation and the optimization of journeys and processes, I intervene in transverse coordination between business units, compliance, IT, and data departments.

Accustomed to complex environments, including in an international context.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Ernst & Young
Senior Consultant to Manager
CONSULTING AND AUDITS
October 2021 - Today (4 years and 10 months)
Paris, France
➢ For an insurance leader – Post-Merger Integration Program
- Definition of the product roadmap for the launch of a Professional Liability offer.
- Scoping and prioritization of business needs; coordination of design and development work.
- Conducting ad hoc studies and formalizing decision-making documents for sponsors (CIO).
- Monitoring risks, dependencies, and steering committees.
➢For a French mutual insurer – Portfolio Transfer Program
- Participation in defining the guiding principles and general specifications of the project.
- Support for the program management in defining the overall roadmap and budget estimates.
- Support for the IT department in defining the portfolio transfer scenario and identifying technical, regulatory, and financial risks related to the operation.
- Preparation and co-facilitation of strategic and operational committees.
- Participation in writing the target operating model (TOM) of the new company.
➢ For an Asset Management leader – B2B CRM Transformation Program
- Management of a strategic project for global client account hierarchy (35 countries) for a 360° view and transverse governance.
- Building a CRM governance team (organization, roles, committees, service catalog, processes).
- Implementation of a data governance system ensuring data quality and decision-making reporting.
➢ For a French insurer – Process Mapping and Optimization
- Creation of a global enterprise process map.
- In-depth evaluation of process maturity and performance.
- Modeling and documentation of As-Is processes.
- Identification of friction points and process optimization opportunities.
- Establishment of monitoring committees and preparation of Steering Committee materials.
Project Management CRM
BearingPoint
Consultant
CONSULTING AND AUDITS
November 2019 - October 2021 (1 year and 11 months)
Paris, France
➢ For a complementary retirement provider – Implementation of a customer relationship tool
- Optimization of customer relationship management processes.
- Preparation and facilitation of workshops with business stakeholders.
- Management of the Product Backlog, prioritization of developments, and writing of user stories.
- Preparation of test plans, monitoring of UAT acceptance, and incident analysis.
➢ For a major retail player – SAP S/4HANA Central Finance Implementation
- Participation in Master Data cleansing work.
- Optimization of SAP tables and automation of controls to ensure the reliability of financial data.
CRM Product Management
Orange Wholesale France
Data Analyst (Apprenticeship)
TELECOMMUNICATIONS
September 2018 - October 2019 (1 year and 1 month)
Paris, France
- Construction of a data factory, definition of KPIs, and dashboard development (Tableau).
- Production of reporting and analyses to support commercial decision-making.