Mar Ll. Alvarez

Development of projects for various clients, confidentiality with clients is considered important for the relationship.

Review of implementations carried out for the analysis of improvement and proposal of new implementation.

• • Assist the customer to analyze their needs and translate them into new features.

• • Continuing training, demonstrations

• • Development of the processes defined in the stories

• • Carrying out process quality testing

• • Support actions on the instances analyzing their impacts

• • Definition of solutions for the requested requirements

• • Creation of solutions with service portal, record producers, flows, workflows, portal widgets, REST APIs, and wide ServiceNow features.

• • Assurance of security and data integrity by analyzing role permissions and configuring ACL's, Business Rules and UI Policies

• • Collaborate effectively with multiple roles on the team to accomplish projects totally.