Freelancer profile translated to English.

Description

Customer Success & Communication Manager with 10 years of experience in project management, customer relations, and communication.

I support companies in structuring their customer journeys, improving user experience, and coordinating cross-functional projects.

Throughout my career, I have worked on onboarding, loyalty, and internal organization challenges, as well as communication, content, and community management topics. I enjoy bringing clarity, implementing useful processes, and driving projects forward in a concrete and fluid manner.

Rigorous, reliable, and very comfortable with coordination, I can adapt to various stakeholders and thrive in environments that require structuring, prioritizing, and maintaining a high level of relational quality.

I can undertake missions in Customer Success, project management, communication, structuring tools and processes, or operational support.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

Sowefund
Head of Customer Success
PRIVATE EQUITY
January 2023 - August 2025 (2 years and 7 months)
Paris, France
Supported 100+ founders in communicating to raise funds (€15M raised): onboarding, personalized support, performance monitoring. Structured and managed the Customer Success department: implemented processes, internal workflows, recruitment, reporting, and KPIs. Deployed ClickUp and created frameworks to improve coordination and process adoption. Created a 60-page playbook to engage their community and successfully raise funds. Implemented a customer satisfaction system: surveys and qualitative feedback. Transverse collaboration with product, sales, marketing, and analyst teams.
Personalized Support Process Optimization Team Management Customer Satisfaction Customer Relations
Orange Business Services
Marketing & CRM Coordinator
AUTOMOBILE
January 2019 - January 2021 (2 years)
Clichy, France
Managed B2B acquisition campaigns and performance monitoring. Oversaw CRM migration: needs analysis, deployment, and training of 15 employees. Managed a project team and partners for lead acquisition. Launched a customer referral program to strengthen loyalty.
Team Management Project Management Business Development Customer Relationship Management (CRM)
Struers
Marketing Coordinator
RAW MATERIALS INDUSTRY
January 2018 - December 2018 (11 months)
Champigny-sur-Marne, France
Marketing coordination for France, Spain, and Italy. Creation of sales materials and monitoring of marketing actions.
Event Organization Communication Materials Project Management Project Coordination