Freelancer profile translated to English.
Back to original languageAbout Markus
I am Markus Stangl, CEO and Lead CRM Consultant at **InfinityForge Solutions**. For over 15 years, I have been supporting companies as a consultant, architect, and program manager on complex CRM, integration, and modernization projects. Our focus is on CRM modernization and migration, integration architecture, process optimization, AI-powered automation, and the development of custom enterprise solutions and mobile applications.
I consciously act **not as an individual consultant**, but as the responsible lead. The implementation is carried out – depending on the project – by our **well-rehearsed team of over 15 specialists**, including **Delivery Managers, Solution Architects, CRM Experts, Integration Experts, Full-Stack Developers, Mobile App Developers, and QA/Test Specialists**. This allows us to flexibly scale projects, bridge bottlenecks, or take over complete delivery streams.
In addition to CRM topics, we are also strong in **software development**:
Full-stack development, cloud and API architectures, mobile apps, integrations, as well as operation and further development of existing systems are part of our daily business.
A special focus is on the replacement and further development oflegacy CRM systems(especially Aurea CRM) as well as migrations to **Salesforce, Microsoft Dynamics, or HubSpot**. Additionally, we integrate **AI-based automations**, e.g., for data quality, classification, email/meeting processing, real-time synchronization, and API and MCP integrations.
A clear advantage for customers is ourOnshore/Offshore Delivery Model**. Depending on the duration, volume, and predictability, we can offer **very competitive pricesand significantly undercut classic onshore rates. In addition to Time & Material,fixed-price or transparent package modelsare also possible to ensure maximum cost and planning security.
German
Native or bilingual
English
Native or bilingual
Can work on-site
Tulln (up to 50km), Wien (up to 50km), Linz (up to 50km), Salzburg (up to 50km), Bregenz (up to 50km)
Experience
- InfinityForge SolutionsCEODIGITAL AND ITJanuary 2025 - Today (1 year and 7 months)Tulln, AustriaAs CEO and Lead CRM Architect at InfinityForge Solutions, I am responsible for the company's technical direction and the implementation of complex customer projects. My focus is on modernizing and replacing existing CRM systems, planning and executing migrations, and developing scalable integration and automation solutions. I work closely with clients and lead an experienced engineering team for successful implementation.
- AnylineCustomer Success Team Lead | Project ManagerSOFTWARE PUBLISHINGMarch 2023 - December 2024 (1 year and 9 months)Wien, AustriaAs Head of Customer Success at Anyline, I was responsible for building and leading an international customer success team in the field of AI-powered OCR solutions. I managed global enterprise clients from various industries, including several Fortune 500 companies, and ensured successful implementations, high usage rates, and sustainable customer loyalty in close collaboration with product and engineering teams.
- Aurea SoftwareSolution DirectorSOFTWARE PUBLISHINGJune 2020 - March 2023 (2 years and 9 months)Vienna, Austria• Work in a 100% remote model as well as directly on-site with clients• Conception and implementation of integrated end-to-end solutions based on the ESW Capital portfolio and selected third-party providers (e.g., Microsoft Teams, Qlik, automation and integration solutions)• Overall responsibility for an international solution delivery team with broad technical expertise in CRM, integration, collaboration, AI, Big Data, email marketing, virtual office, and process management• Management of an annual project volume of approximately 8,000 person-days, including prioritization, roadmapping, implementation, further development, and coordination with internal stakeholders (Sales, Marketing) as well as external partners and clients• Execution of strategic pilot projects for the positioning of new products and solutions with key accounts• Role as Scrum Product Owner in solution development, including definition of backlogs, user stories, and acceptance criteria• Presentation of solution approaches and project progress to internal C-level management• Analysis of market and competitors to assess the probability of adoption ("take rate") of new solutions• Creation of visions, product pitches, storyboards, user stories, and structured delivery roadmaps• Evaluation of synergies between existing solutions and development of combined service packages• Contribution to the development of a customer success management model based on customer journeys and use cases• Participation in the development of a Business Value Center model for assessing the maturity of existing customer implementations• Coaching and technical development of project managers, and structured handover to professional services teams• Management of the professional services CRM project portfolio and acting as a technical escalation point for clients• Support of pre-sales through presentation of solution packages and conducting business review meetings
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Education
- Master of Arts in Business AdministrationFH BFI Wien2014Master of Arts in Business Administration
- Bachelor of ScienceFH Technikum Wien2011Bachelor of Science