Freelancer profile translated to English.
Back to original languageAbout Markus
Dear Customers,
Are you looking for strong analytical skills, team spirit, and enthusiasm for even difficult challenges? Then we should get to know each other.
Project and Process Management:
- Active roles in multidisciplinary, agile (IT) projects throughout the entire project lifecycle
- BPMN (e.g., using Draw.io)
- Workshops/Seminars in MS Project
- Experience in Jira/Confluence, MS Project, Asana, ServiceNow
- PRINCE2 certified
Service Management:
- Global ServiceNow IT transformation projects in the automotive sector
(Requirements, process descriptions, training for transformation managers and service agents, reporting)
- Workshops
- ServiceNow Certified System Administrator
- ITILv4 certified
Business Development:
- Support in creating business plans
I always act reliably towards customers and business partners.
German
Native or bilingual
English
Fluent
Can work on-site
Hamburg (up to 50km), Hamburg (up to 100km), Berlin (up to 60km), München (up to 100km), Düsseldorf (up to 100km), Nürnberg (up to 100km), Stuttgart (up to 100km), Bremen (up to 60km), Hannover (up to 60km), Frankfurt am Main (up to 60km)
Experience
- Deloitte Consulting GmbHConsultantCONSULTING AND AUDITSOctober 2021 - Today (4 years and 8 months)Hamburg, Germany- Support & consulting for global ServiceNow ITSM transformation projects in the automotive sector- Rollout & implementation activities with international customer representatives remotely and on-site (e.g., requirements workshops, training, implementation)- Project controlling/status reports
- SPONSORs Verlags GmbHDigital ManagerSPORTSOctober 2020 - Today (5 years and 8 months)Hamburg, Germany• Steering and coordination of our digital service providers in various disciplines:Website development (CMS), CRM, IT infrastructure• Support and administration of several applications (Office365, Hubspot and CMS Drupal)• Internal contact person for questions, problems, and feature requests• Further development and problem-solving of our digital platforms• Project management of digital projects
- Aequitas Affinity GmbHConsultant Structured Delivery UnitCONSULTING AND AUDITSAugust 2019 - February 2020 (7 months)Hamburg, Germany• Maintenance of the product backlog with clarification and classification of work packages in an agile environment• Moderation of review meetings and presentation of work results• Processing of work packages such as communication matrix, process definition and documentation, and data analysis• Proof of concept for project reporting
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Education
- Master of ArtsHochschule Fresenius2019Masterstudium "Digitales Management" mit Fokus auf der Analyse und Entwicklung digitaler Geschäftsmodelle, Innovationen und Strategien. Das Präsenzstudium beinhaltete umfangreiche Seminarinhalte mit Gruppendiskussionen, mündlichen und schriftlichen Teamarbeiten sowie die Bearbeitung von Fallstudien. Außerdem wurden reale Projekte in Zusammenarbeit mit Praxispartnern durchgeführt.
- Bachelor of ArtsCampusM21 Nürnberg & Hochschule Mittweida2016Studium der angewandten Medien mit Fokus auf Sport-, Event- und Medienmanagement.
Certifications
- PRINCE2 FoundationPeopleCert2019
- ITILv4PeopleCert2019