About Mark Louie
English
Native or bilingual
French
Conversational
Experience
- Concentrix Philippines (prev. Convergys Philippines Services Corporation)Customer Service AssociateNovember 2010 - January 2013 (2 years and 2 months)Alabang, Muntinlupa, Metro Manila, Philippines• Received calls from AT&T customers, the biggest telecom company in the United States, and assisted them with all their queries regarding the products and services offered by the company• Resolved product, billing or service and network problems through troubleshooting steps.• Received several awards and recognition as top performing representative.
- HSBC Electronic Data Processing Philippines IncOperations SpecialistAugust 2013 - June 2017 (3 years and 10 months)• Tasked to assist HSBC UK based customers with all their banking needs which include billing, credit card payments, processing lost debit and credit cards etc.• Managed to be one of the most consistent top performing associates.
- Yavin Technologies IncTeam Manager/Leader/ Recruitment officerSeptember 2019 - Today (6 years and 9 months)• Makes sure that objectives for the call center's day-to-day activities are developed, communicated and achieved• Conducts effective job interviews and resource planning to maximize the productivity of resources and coaches and provides training to representatives to maintain high customer service standards
Recommendations
Be the first to recommend Mark Louie
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Bachelor of Science in NutritionUniversity of the Philippines Los Baños (UPLB)2009Bachelor of Science in Nutrition
- Umami ForumSoutheast Asian Regional Center for Graduate Study and Research in Agriculture UPLB2008Umami Forum
Categories
- Other