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Mark Louie PerezML

Mark Louie Perez

Team Manager/Leader/ Recruitment officer

€2,000/day
Paris, FR
8-15 years

Average response time: 1 hour

About Mark Louie

With more than of a decade of customer service expertise, well- organized, self motivated, determined, flexible, quick learner, problem solver and leader, I am highly proficient at building and maintaining professional relationship with clients/customers. Efficient in fast-paced multitasking environment, highly organized and detail-oriented, with above average problem solving skills and excellent communication and interpersonal skills.



  • English

    Native or bilingual

  • French

    Conversational

Remote only
Primarily works remotely

Experience

  • Concentrix Philippines (prev. Convergys Philippines Services Corporation)
    Customer Service Associate
    November 2010 - January 2013 (2 years and 2 months)
    Alabang, Muntinlupa, Metro Manila, Philippines
    • Received calls from AT&T customers, the biggest telecom company in the United States, and assisted them with all their queries regarding the products and services offered by the company
    • Resolved product, billing or service and network problems through troubleshooting steps.
    • Received several awards and recognition as top performing representative.
  • HSBC Electronic Data Processing Philippines Inc
    Operations Specialist
    August 2013 - June 2017 (3 years and 10 months)
    • Tasked to assist HSBC UK based customers with all their banking needs which include billing, credit card payments, processing lost debit and credit cards etc.
    • Managed to be one of the most consistent top performing associates.
  • Yavin Technologies Inc
    Team Manager/Leader/ Recruitment officer
    September 2019 - Today (6 years and 9 months)
    • Makes sure that objectives for the call center's day-to-day activities are developed, communicated and achieved
    • Conducts effective job interviews and resource planning to maximize the productivity of resources and coaches and provides training to representatives to maintain high customer service standards

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Education

  • Bachelor of Science in Nutrition
    University of the Philippines Los Baños (UPLB)
    2009
    Bachelor of Science in Nutrition
  • Umami Forum
    Southeast Asian Regional Center for Graduate Study and Research in Agriculture UPLB
    2008
    Umami Forum

Categories

  • Other