Markitoss Kkss

Description:Working in a global group supporting the different business teams within the company, from Community Managers to Brand Managers and Senior Directors, delivering Ad-Hoc or general reports of Social Data through Tableau and other tools of data visualization.

-Daily monitoring, maintenance and reporting on Synthesio.

-Daily monitoring of FARM. (internal reporting platform that connects to Tableau)

-Often usage of Spiketrap data.

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Createand maintain data dashboards on Synthesio.

-Support a group of Community Managers creating and refining search strings. (SQL, Synthesio)

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Weeklyand Monthly quality Assurance on every single report of data that goes out to the company.

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Workflowcoordination and management on JIRA this including automation processes for the tickets ; Organize multiple teams on a Monthly basis for reporting purposes.

-Delivered training to a group of Teams introducing some of our new tools, or processes.

-Multi Language (Spanish, German, Japanese or Korean) reports coordination. (In different time-zones)

-Tableau usage as view, category diversification and overall analysis.

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Introductionof the services we provide to new business teams inside the company such : Esports team, Merchandising HQ team, Rainbow6Siege Content Creators and Influencers team.

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Longterm project management experience and able to plan one. Worked in the process of transitioning from the old data dashboards, into a new and refined system of queries (8 months project) ; I was in charge of the Spanish reporting side for over 15 months.

-Worked in numerous presentations and studies about Ubisoft Competitors and our own games.

-Worked in multiple game and event launches delivering exceptional reports.

Description:

SinceI started the main duties are processing orders, deal with queries of quality and make decision with the customer to make sure we give the best service we can. We also have KPI management for errors and intake, missing calls. On thefirst one I mentioned (KPI) I managed to beat a record that no one have done in Nikon sofar (see attached) where I did not know it until my manager mentioned to the team *

DailyReporting; Filling up spreadsheets with data of an example the query of a customer, their account and details, to follow up on their quality of service we can help them to achieve, this will be the sales team responsibility. Weekly admin rota; Late job data where you call, email to advice new EDD. Self and team coordination tasks. Daily use of Optifacts software. Excellent Customer Service experience dealing with the most premium opticians in the United Kingdom. Intake of big volumes of orders to process. Analysis of errors and quality with the team and self-decisions.