Freelancer profile translated to English.

Description

My training at ISEP allowed me to acquire skills such as rigor, good listening, and good communication and teamwork skills, as well as a certain sense of leadership, through a large number of group projects.

Dynamic, I am self-taught and highly autonomous, which makes my learning fast and effective. Pragmatic by nature. Music is a passion for me, as this field allows me to express and develop my creativity, which translates into a professional environment through a strong sense of initiative.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Air France-KLM
Service Operations Manager / Infra Project Manager
AVIATION AND AEROSPACE
April 2024 - Today (2 years and 4 months)
Roissy-en-France, France
Cross-functional mission within Air France KLM IT as a member of the BRM IT & Standards Product team, Distributed Services department. I collaborated with various entities and business units.

Missions:
► Development, maintenance, and management of standardized solutions/services for secure IT access

► Improvement of Quality of Service (QoS)

► Implementation and monitoring of user satisfaction KPIs

► Improvement of IT management processes (ITSM) on MyITService (ServiceNow)

► Management of infrastructure projects (IBP) for secure solutions

► Creation and maintenance of a business service catalog

► Collaboration with the product team for the "Network segmentation" project

► Communication and change management

► Development and evolution of services/applications

► Monitoring of application service quality

► Coaching and support for the use of MyITService (ServiceNow)

► Operational monitoring of MyITService (ServiceNow) QoS
Crescendo Leads SAS
President
CONSULTING AND AUDITS
October 2022 - Today (3 years and 10 months)
Champigny-sur-Marne, France
Crescendo Leads is a company specializing in artistic, marketing, and sales support, and also an independent music label. Its mission is to help artists break into the music industry without:

❌ Struggling with promotion and releasing their projects randomly
❌ Spending hours trying to understand social media algorithms
❌ Getting stuck not knowing what to post and when

My artistic skills:

► Lyricist

► Songwriter

► Beatmaker (Composer)

► Performer

► Topliner

► Sound Engineer

► Artistic Director

My entrepreneurial skills:

► Music Project Management (Manager)

► Executive Producer

► Marketing Coach
- Persona definition
- Targeting/retargeting strategy
- KPI monitoring

► Sales Coach
- Approach (Cold/warm reach)
- Prospect qualification and appointment setting
- Sales pitch
- Closing the sale
- Setting up sales funnels (landing page, upsell, Calendly, video calls, emailing, etc.)

► Promotion (media buying):
- Campaign setup (Google Ads, Facebook Ads)
- KPI monitoring

► Speaker
Orange Group
Data Project Manager
TELECOMMUNICATIONS
July 2023 - April 2024 (9 months)
Noisy-le-Grand, France
Following several major incidents due to a lack of knowledge of their IT and network architecture, it was decided to carry out a complete mapping of the IT system. A modeling team was formed to carry out this mapping. Work began in France before extending internationally.

Within the France Group IT, I am part of the MRS team, whose objective is to create and maintain the mapping of Orange France's Information System (IS), as well as that of its international subsidiaries, with the aim of facilitating the qualification of various events.

Missions:

► Establish a map of Orange's technical organization:
o Organize meetings with Business Owners (MOA) / Technical Owners (MOE).
o Identify the right business referents.
o Analyze the needs regarding their business, their applications, and the use cases of these applications.

► Manage occasional modeling requests from business teams:
o Organize meetings and ensure follow-up.
o Regularly inform the MOA/MOE of the modeling progress.

► Participate in modeling committees.

► Assess the impact of incidents on the Information System (IS).

► Model the impact of different events:
o Incidents.
o Changes.
o Supervision.
o Problems.
o Operational maintenance.
o Deployment.

► Propose Service Level Agreements (SLAs) and Service Level Requirements (SLRs) adapted to different business teams.