Freelancer profile translated to English.
Back to original languageAbout Marjorie
Looking for a reliable person to manage your remote customer support, respond to your users with responsiveness and kindness, and ensure their daily satisfaction?
I can help.
With over 9 years of experience in customer relations in demanding sectors—hospitality (Accor Group), retail, and public service—I know how to adapt to various interlocutors, manage complex situations calmly, and maintain a high level of service quality.
I work exclusively remotely and am comfortable with digital tools: GLPI for ticket management, POS and booking software, document management tools.
Holding an IT Technician certification (OpenClassrooms, 2026, RNCP level bac+2), I bring a rare dual expertise: human connection skills and technical mastery.
My usual tasks include: customer support via email, chat, or phone, ticket management, user reception and advice, satisfaction follow-up, and drafting standard responses.
I am committed to responsiveness, rigor, and impeccable spelling—in both French and English.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Communauté de Communes ACVLibrary AssistantCULTUREMarch 2025 - Today (1 year and 5 months)Mur-de-Barrez, FranceEquipping and computerizing collections - Organizing and arranging shelves - Organizing and participating in service events - Preparing for group welcomes - Monitoring for the acquisition of new documents - Processing subscriptions - Preparing activity reports for the facility - Liaising with volunteers - Lending and returning books - Assisting and advising readers - Managing subscriptions - Using the internet and computer workstations
- SARL Charcuterie Du CarladezAll-round EmployeeRETAIL (SMALL BUSINESS)November 2022 - December 2022 (1 month)Mur-de-Barrez, FranceOpening, setting up, and closing the store - Sales and customer advice - Store maintenance - Assisting with production - Packaging and vacuum-sealing goods - Preparing orders and shipments
- L'Atelier Du Chocolat De BayonneSales AssistantApril 2019 - September 2020 (1 year and 5 months)Saint-Jean-Pied-de-Port, FranceOpening, setting up, and closing the store - Customer reception and advice - Processing sales - Packaging goods - Assembling gift sets - Seasonal merchandising (Easter, Christmas, ...) - Store maintenance - Receiving and stocking products - B2B commercial support
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Education
- IT TechnicianOpenClassrooms Distance Learning2026Technicienne informatique
- Introduction to Library ManagementM.D.A Brommat2025Initiation à la gestion d'une bibliothèque