Freelancer profile translated to English.
Back to original languageAbout Mariva
With over 20 years of experience in team management across various sectors, I have always placed customer satisfaction at the heart of my work. I led the implementation of SAP MDG systems and customs declaration management software, while being responsible for the global distribution of transmission system spare parts, including the operational management of a parts warehouse and customs procedures for import and export. Recently graduated with a master's degree in Supply Chain & Logistics Management, I am now seeking freelance opportunities. Building on my experience, I offer my expertise to help you establish and maintain AGILE operational processes, adapted to the current instability and aligned with your strategic and financial objectives. If you need organizational or operational solutions to ensure your customers' satisfaction, do not hesitate to contact me. I am available to assess your needs and support you in implementing effective solutions.
French
Native or bilingual
Italian
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Nivelles (up to 40km)
Experience
- Automatic-Systems WavreSales Administration ManagerMECHANICAL ENGINEERINGNovember 2014 - January 2018 (3 years and 2 months)• Managed a team of 5 customer service agents, 2 equipment installation coordinators and 1 logistics coordinators.• Ensured daily liaison between customer service, sales managers, supply chain, planning, finance, R&D• Led internal audits for ISO 9001 compliance.
- Twin DiscCustomer Service Manager EMEA, Customs & Export SpecialistMECHANICAL ENGINEERINGFebruary 2018 - May 2024 (6 years and 3 months)Nivelles, Belgium• Managed a team of 13 FTE including customer service coordinators, warehouse operators, shipping coordinators, customs operators, buyer, and technical support staff ensuring activities from order entry to shipping through spare parts inventory management and procurement.• Analyzed monthly results for reports and KPIs• Set team objectives, strategizing continuous improvements, and elevating customer satisfaction levels.• Oversaw monthly sales budget to optimize financial performance. Main achievements:• Spearheaded customs and export operations by leading the implementation of a customs software-CAS- for import and export declarations resulting in process improvement, 10% cost reduction, enhancing compliance and a 20% reduction in declarations processing time• Successfully managed the renewal of Inward Processing Authorizations, ensuring ongoing compliance and avoiding potential financial penalties.• As a Project Manager for product origin management, achieved Approved Exporter Authorization, streamlining export operations and reducing export operations processing times.
- Terumo EuropeAdministration Assistant Manager, Project ManagerMEDICALMarch 2003 - November 2014 (11 years and 8 months)Rome, Italy• Customer Service and Credit Control Assistant Manager at TERUMO Rome branch (2007-2012)• Led a customer service team of 4 agents and 2 credit control operators• Project Manager (2012-2014) for the implementation of a global Master Data Governance system (MDG - SAP) developing expertise in master data management.
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Education
- Master of International StudiesROME Business School2024International Master in Supply Chain & Logistics Management
- Bachelor's Degree in TranslationEcole d'Interprètes Internationaux (Université de Mons-Hainaut)2001Bachelor's Degree in Translation
Certifications
- Customs from A to ZNCOI2021