Freelancer profile translated to English.

Description

Customer Success Manager and Account Manager with 3 years of experience in B2B client portfolio management. I have assisted hundreds of clients in using digital solutions, helping them get the most value from the products and services offered.

Comfortable with both client relations and business needs analysis, I work on onboarding, retention, and existing account development, with the goal of building lasting relationships that drive growth for businesses.

Industry field of expertise

Languages

Serbian
Native or bilingual
English
Native or bilingual
Spanish
Basic
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

AVIV Group
Team Manager
REAL ESTATE
September 2024 - January 2026 (1 year and 4 months)
Paris, France
• - Operational and strategic management of a team for 6 months in replacement of the manager, ensuring the achievement of monthly objectives and optimal quality of client interactions.
• - Proactive team meeting facilitation, KPI monitoring, and call quality control to maintain and strengthen performance standards.
• - Development of summary reports and recommendations for management, highlighting results, areas for improvement, and best practices to implement.
• - Analysis of feedback and suggestions from collaborators to optimize internal processes and enhance collective efficiency, while fostering team engagement and motivation.
onboarding customer success retention strategy
Seloger
Account Manager
September 2023 - August 2024 (11 months)
Paris, France
• - Transitioned to a strategic role managing key accounts within the same company, with increased responsibility for a portfolio of 280 premium clients.
• - Managed client retention strategy and proactive churn management through client data analysis and targeted action implementation. Identified and exploited upselling opportunities, in close collaboration with sales teams, to maximize the long-term value of existing clients.
• - Monitored client lifecycle and managed the portfolio to ensure revenue maximization while delivering an exceptional client experience.
Groupe SeLoger
Customer Success Manager
April 2023 - September 2023 (5 months)
Paris, France
• - Proactively managed over 500 client accounts, ensuring an optimal client experience and long-term loyalty.
• - Implemented account management strategies to maximize client engagement and long-term satisfaction.
• - Expertise in objection handling, negotiation, and persuasive communication to demonstrate the effectiveness of proposed solutions.
• - Cross-functional collaboration with product and technical teams to resolve complex issues and enhance the perceived value of the service.
• - Led client retention initiatives and implemented personalized solutions to meet the specific needs of each client.