Mario Silvestre A.

· Responsible for the definition and evolution of the product vision, working closely with business, clients, and the technical team to ensure agreed-upon objectives are met.

· Management and prioritization of the Product Backlog, balancing business value, impact, effort, and project objectives.

· Analysis and definition of functional and business requirements (Business Requirements, User Stories, Roadmap..), acting as a liaison between the client, stakeholders, and development team.

· Leadership based on agile methodologies (Scrum / Kanban), actively participating in Sprint Planning, Refinements, and Reviews to ensure iterative and incremental deliveries with the goal of delivering maximum value to the product.

· Functional validation and QA support, performing tests on development team deliverables to verify compliance with requirements and delivery quality.

· Resolution of incidents and critical situations with clients, acting proactively to minimize impact and working on risk management in uncertain scenarios.

· Product monitoring through KPIs, including analysis of project profitability and viability to support decision-making.

· Management of communication with internal and external stakeholders, facilitating decision-making and proper expectation management throughout the product lifecycle.

Achievements:

· Design, development, and implementation of a new work model based on time management.

· Creation of a Dashboard on project status and viability through the creation and continuous monitoring of metrics.

· Consulting services focused on the definition, design, and analysis of the company's strategy in the face of business change and transformation processes.

· Analysis of business processes, management, organization, and technology to align the company's main areas.

· Reorganization of production systems; design, creation, and adaptation of the work model to the implemented business model.

· Definition, design, and implementation of KPIs for a Performance Governance management model.

· Leadership, execution, and implementation of a project based on Organizational Transformation and the company's business strategy. Change Management.

· Achievements:

- Optimization of over 70% of the company's internal processes.

- Increase of over 30% in team productivity and efficiency.

- Implementation of a new work model.

· Process Analysis leading the evaluation of SOPs in all areas to optimize and consolidate end-to-end procedures, including framework, planning, content evaluation, impact assessment, and change management in coordination with stakeholders. Implementation and evaluation of improvement proposals considering Effort Estimation, value contribution, and company objectives. Impact on 40% of processes.

· Ensuring the implementation of Lean Management philosophy in processes and work teams with a focus on efficiency and productivity. Support for all processes and departments. Change Management. (Value Stream Management, Root Cause Analysis, 5S, SIPOC, Wastes.)

· Responsible for Risk Management including identification, analysis, and evaluation of risks. (Audits, FMEA, Contingency Plan, Mitigation Plan). Management of NON-CONFORMITIES.

· Leadership in cross-functional projects with multidisciplinary teams, involving stakeholders from different departments: Finance, Devs, HR, Operations, Legal, Cybersecurity… Projects include customer offboarding, cybersecurity, improvements and incidents, product, data protection… Monitoring and anticipation of problems arising from quality issues.

· Design, implementation, and monitoring of KPIs for a Performance Governance management model. Creation of management dashboards for different areas. Results analytics using BI technology and creation of Qlink dashboards. Monitoring, analysis, and anticipation for problem-solving and achievement of objectives.

• Achievements:

- ISO/IEC 27001 Certification. Cybersecurity.

- Implementation of improvements in 40% of projects.

- Optimization of processes and application of Continuous Improvement.