Freelancer profile translated to English.

Description

Enthusiastic and curious by nature, I enjoy seeking and finding solutions to the problems that arise. Passionate about impactful initiatives, I would be delighted to contribute to building and retaining a satisfied and enthusiastic clientele!

My various professional experiences have taught me to learn quickly and adapt agilely to situations encountered. I enjoy working in a stimulating environment, interacting with diverse profiles.

Very empathetic and creative, I always strive to find the most suitable solution for my clients, with that touch of originality that will make them reach the famous "WOW".

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Plum Living
Customer Success Manager
January 2023 - Today (3 years and 5 months)
Paris, France
Customer Success 70%
-Reactive management and prioritization of requests via support platforms like Zendesk
-Personalized and responsive follow-up
-Analysis of customer feedback for product improvement
-Optimization of platform usage
-Proactive proposal of adapted solutions
-Management of the customer lifecycle, from onboarding to loyalty
-Rigorous monitoring and traceability of requests via CRM tools (Hubspot)
-Propose appropriate services to clients to improve their satisfaction

Sales: 15%
-Identification of upsell and cross-sell opportunities
-Lead calls with the objective of maximum conversions (12% of pipeline converted into orders, generating revenue of €35,000)
-Physical reception of leads and purchase advice (once a week)
-Creation and coordination of customer pipeline on Hubspot
-Management of the customer lifecycle, from onboarding to loyalty

Project Management and Management: 15%
-Improvement and creation of internal processes
-Coordination of client projects
-Coordination between logistics teams, technical designers, and the product/tech team
-Roadmap management and deadline adherence
-Onboarding of new employees and supervision of a freelancer
-Facilitation of workshops
Onepilot
Freelance Customer Care Manager
January 2023 - May 2023 (4 months)
Paris, France
Responsible for responding to the problems and questions of the end customers of the Sézanne, Bensimon & Bobochic brands (email, chat, phone). Success: quality score > 80%
Zerm
Customer Success Manager
May 2021 - May 2022 (1 year)
Roubaix, France
Client Management: 70%
-Prospecting and onboarding of new occupants
-Client relationship management
-Organization & facilitation of events (2 events per month)
-Preparation & facilitation of meetings (2 meetings per month with occupants)
-Key point of contact between clients and internal teams
-Implementation of projects to make occupants more autonomous

Project Management: 15%
-Roadmap management
-Project prioritization
-Provisional budget and grant applications
-Search for partners and artistic contributors

Communication and Public Relations: 15%
-Social media management (Instagram, Facebook)
-Preparation of technical & scientific committees (once per quarter)
-Mediation & dissemination of communication materials
-Public relations

Be the first to recommend Marion

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Master of Cultural Project Management
ESPE Denis Diderot Institute
2019
Master Direction de Projets Culturels
Master of Ancient and Medieval Worlds, Territories and Past Environments
University of Burgundy
2017
Master Mondes Anciens et Médiévaux Territoires et Environnement du Passé

Check out Marion's education

Other

Marion Schmid

Customer Care Specialist | Customer Service | After-Sales Service

About Marion

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set

Categories