Freelancer profile translated to English.

Description

✨ Virtual & Administrative Assistant – I help you save time and streamline your organization ✨

Are you an entrepreneur, SME manager, or freelancer looking to delegate time-consuming tasks to focus on your core business? I support you in managing your daily administrative, commercial, and organizational tasks.

👉 What I can do for you

Customer relationship management (emails, quotes, invoicing, payment tracking, follow-ups)

Organization and planning (scheduling, meetings, team coordination)

Commercial support (order processing, portfolio tracking, simple negotiation)

HR assistance (onboarding, contract monitoring, recruitment support)

Logistics management (scheduling, delivery tracking, unforeseen event management)

Content creation (Canva, social media, reporting)

👉 My added value

Versatile, rigorous, and proactive, I am a true digital Swiss Army knife. With over 8 years of experience in administrative and commercial management, I have learned to adapt quickly to different environments and tools (ERP, CRM, Trello, Slack, ClickUp, etc.). I take on your tasks with autonomy, responsiveness, and reliability, while remaining attentive to your needs.

👉 Types of projects I regularly manage

Implementation of administrative processes for increased efficiency

Complete customer relationship management (from order to payment)

Operational support for management or sales teams

Remote assistance for entrepreneurs, consultants, or growing start-ups

💡 My goal: to free up your time and help you focus on what truly matters to grow your business.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

La Ciotat (up to 50km)

Exposant 3 Canada
Administrative and Productivity Coordinator
TECH
June 2025 - August 2025 (2 months)
La Ciotat, France
Management and optimization of onboarding processes
- Design & deploy a structured onboarding process for new hires
- Develop necessary materials (guides, presentations, tutorials)
- Coordinate different departments to ensure a smooth welcome
- Implement tracking and feedback tools to improve the experience
Improvement and automation of invoicing processes
- Analyze and map the existing invoicing process
- Identify and eliminate redundant steps or sources of errors
- Implement tools or automations to speed up processing
- Monitor performance indicators
Work time tracking and analysis
- Configure a suitable tool
- Train employees on tool usage
- Ensure monitoring of system adoption and resolve any issues
- Utilize collected data to optimize planning and workload management
Coordination with management
- Tools & continuous improvement
Onboarding Processus de facturation ClickUp Travail en autonomie organisée
MO Assist La Ciotat
Virtual, Administrative, and Digital Assistant
CIVIL ENGINEERING
October 2024 - Today (1 year and 8 months)
La Ciotat, France
Administrative management: email processing, agenda management, meeting organization, document preparation and follow-up.
Digital support: creation, updating, and management of social media content.
Customer relations: handling requests, file tracking, and professional remote communication.
Digital tools: proficiency in office software (Word, Excel, PowerPoint), collaborative tools (SharePoint, ClickUp, Slack), and CRM.
Project management: planning, progress tracking, and mission coordination for various clients.
Writing & communication: content creation (articles, posts, newsletters) and optimization of digital communication.
Versatility & autonomy: adaptation to diverse client needs, remote work organization, and priority management.
Organisation & gestion administrative Gestion de la relation client & commerciale Management & encadrement d’équipes Polyvalence en logistique et approvisionnement Adaptabilité et compétences transversales
Groupe SNAAM Gémenos
Agency Manager (Assistant to the Director)
RETAIL (SMALL BUSINESS)
April 2016 - May 2024 (8 years and 1 month)
Gémenos, France
Order processing:
- Price quotes, processing of special orders (supplier consultations…)
- Enter customer information
- Validate and record orders
- Ensure their processing (pricing, deadlines, service quality)
- Inform customers about product availability and delivery times
Customer follow-up:
- Manage relationships with customers and suppliers
- Proceed with invoicing
- Follow up on overdue payments
- Handle disputes, complaints, and litigation
Supervise operational order management
Various tasks: creation of advertising panels, LinkedIn professional profile, creation of promotional items, management of light commercial vehicles (3.5t flatbed and heavy goods vehicles), telephone switchboard, temporary staff management, implementation of internal product training…
- Breakdown of REZABOITE plan (sailboat or floor reservation), price quote, order validation, follow-up, invoicing
- Breakdown of cut and shaped material using software
- Production planning
- Supply management
gestion et traitement des commandes suivi administratif et financier de la clientèle Supervision opérationnelle & organisation logistique Communication & support transversal Analyse technique & gestion de projets spécifiques