Freelancer profile translated to English.

Description

🚀 Potential Unveiler | Customer Relations & Management Expert | Professional Coach

"Marion Reveals You": the alliance of operational performance and human fulfillment.

With over 15 years of experience in demanding environments (IKEA, Fleury Michon, 4* hotels), I have learned that a company only performs durably if its processes are fluid and its talents are revealed.

Today, I support organizations and individuals on two strategic pillars:

🛠️ Consulting & Operational Performance

Need to structure your customer service or optimize your order processing workflows?

I intervene to:

- Manage your activity: Implementation of KPIs, dispute resolution, and process improvement (20% reduction in shrinkage at IKEA).

- Manage change: Support for teams during restructuring or major crises.

- Secure your revenue: Expertise in overdue payment recovery and cash flow management (80% of overdue payments recovered in hotels).

🌿 Coaching & Potential Unveiling

Because every profile is unique, I help managers and employees to:

- Integrate neurodiversity: A performance lever still too little exploited in companies.

- Succeed in transitions: Support for change, career change, and stress management.

- Identify talents: Work on self-esteem and achieving concrete goals.

My approach? Structured, results-oriented, but deeply rooted in the human aspect.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Can work on-site

La Roche-sur-Yon (up to 50km), Nantes (up to 30km), Cholet (up to 15km)

Freelance
Professional Coach
September 2025 - Today (11 months)
Individual performance coaching
Talent retention and identification
Professional career change support
Self-confidence and self-esteem support
Neurodiversity support
Work on goal setting and achievement with concrete and realistic action plans
Coaching reports for supervision
Individualized Support Change Management Support Talent Management and Development Self-Esteem Self-Confidence
Abattoir de volaille Savic Freslon-Groupe Maitre Coq
Head of Sales Admin and Telesales
April 2024 - April 2025 (1 year)
Management of Sales Admin and Telesales activity = workload distribution
Team management and support = scheduling, hour adjustments
Work on mapping and skill development for department restructuring
Monitoring of commercial performance and indicators = conversion rate, short shelf life, margin, tonnage, price, calls
Customer dispute management Improvement of ongoing processes = improvement of Christmas period management
Support for key accounts and export clients
Liaison with internal and external departments
Implementation of IT tool for customer complaint management Update and configuration of new pricing policy
Customer Relationship Management Team Management Pricing Policy Dispute Management Restructuring
Bien dans sa Maison (contrat AFPR)
Head of Personal Services Agency
January 2023 - August 2023 (7 months)
Management of a team of 12 caregivers (intervention scheduling, on-call fairness, ...)
KPI management (hour adjustments, mileage, quote approval rate, absenteeism rate)
Management of projected and sold hours = target exceeded for 75% of the period
Management of agency's brand awareness in the service area
Implementation of a "job focus" checklist
Management of relationships with various social partners
Customer relationship management (quotes, contracts, disputes, overdue payment recovery, ...)
Monthly pricing policy control
Team Management Customer Relationship Management Prospecting Cost Management KPI Analysis