Freelancer profile translated to English.
Back to original languageAbout Marion
DEDICATE YOUR TIME TO WHAT TRULY MATTERS!
Entrepreneur, executive, business owner? Do you want to refocus on your core business? I am here to support you in your administrative management, remotely.
WHO AM I?
I am Marion, founder of Optimea Gestion. My career is guided by two passions: people and organization.
With over 30 years of experience in sales and consulting, customer relations and commercial management are in my DNA, with a sharp sense of service for your customer care.
My experience as a riding instructor has taught me rigor, adaptability, and strong stress resistance: juggling multiple roles and staying on course is my daily life.
I have consolidated this background with training as an accounting secretary and certification as a Virtual Assistant.
Today, I put this unique experience at your service to be the right-hand person you can rely on with your eyes closed.
MY AREAS OF ACTION:
→ Email and mail management
→ File tracking and filing
→ Invoicing, quotes, and electronic invoicing
→ Calendar management and scheduling
→ CRM implementation
→ Customer service
→ Pre-accounting
→ Customer care
→ Support for micro-enterprise creation
MY REAL ADDED VALUE?
Responsiveness, flexibility, and reassuring daily presence. More than support, I am the true right-hand person for the entrepreneurs I assist, building mutual trust with availability and efficiency.
Looking for a daily ally? Contact me, let's unlock your precious time together!
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Optimea Gestion by MarionIndependent Administrative AssistantJuly 2026 - Today (1 month)La Garde, France
Remote administrative support for entrepreneurs, executives, and freelancers (SMEs, small businesses, artisans).
- Administrative support: email and mail management, file tracking and filing, calendar management and scheduling.- Invoicing: preparing quotes and invoices (including electronic invoicing), tracking payments, and chasing overdue invoices.- Commercial management: CRM implementation and tracking, customer relationship management.- Basic pre-accounting: tracking revenue logs and expense reports, preparing documents for the accountant.- Customer care: responding to customer inquiries, satisfaction monitoring, after-sales service.- Creation of management tools: setting up customized activity tracking dashboards.- Support for micro-enterprise creation.- Specific tasks based on client needs.Over 30 years of experience in customer relations and commercial management, dedicated to reliable and responsive administrative management. - NespressoCustomer Advisor (Team Leader)January 2011 - Today (15 years and 7 months)Toulon, France
Retail customer advisor, with a strong organizational and administrative focus.
- Customer relationship management: personalized follow-up of customer needs, loyalty building, complaint and after-sales service management (returns, exchanges), with a genuine sense of service.- Store administrative management: cash register operation and payment tracking, inventory management and restocking, monitoring compliance with internal procedures.- Organization and coordination: planning and conducting mandatory annual safety briefings, transmitting information and instructions to the team.- Product expertise and advice: needs analysis, tailored recommendations, long-term customer follow-up via the brand's CRM tools.- Rigor and reliability in an environment with high quality and brand image demands.An experience that daily develops organization, administrative management, and a sense of service, now applied to my Optimea Gestion clients. - AzaeHome Help AssistantJanuary 2015 - January 2023 (8 years)La Valette-du-Var, France
Home assistance for individuals, with demanding daily organization and multi-client management.
- Organization and planning: managing a schedule of interventions with multiple beneficiaries, constant adaptation to unforeseen events and emergencies.- Administrative follow-up of interventions: writing reports and written communications (communication log), tracking tasks completed for each beneficiary and their family.- Customer relations and listening: personalized support, communication with families and caregivers, handling sensitive situations with discretion and confidentiality.- Autonomy and rigor: adherence to instructions and protocols, reliability and punctuality essential in a context where trust is paramount.- Adaptability and stress management: ability to handle multiple situations simultaneously and quickly adjust to each context.A human experience that strengthened my sense of organization, my administrative rigor, and my ability to adapt to various needs, qualities I now bring to my Optimea Gestion clients.
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Education
- Professional Certification for Virtual Assistantl'formeCertification Professionnelle d'Assistante Virtuelle
- Accounting Secretary Training2025Formation Secrétaire Comptable
Skill set
Categories
- Other