Freelancer profile translated to English.

Description

Salesforce & CRM Functional Consultant, I support companies in optimizing and implementing their CRM tools, with particular expertise in AMOA and digital project management.

✅ AMOA: Scoping and definition of business needs, Writing of CDC / SFD

✅ Specialist in Tenders & Selection Assistance -> Writing RFPs, evaluation, project scoping.

✅ Project Management -> End-to-end support, scoping, integration, training.

✅ Training & change management -> Training for business and IT teams.

Do not hesitate to contact me for your support needs!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

Suez France
Salesforce Product Owner
ENERGY AND UTILITIES
March 2024 - March 2025 (1 year)
Lille, France
Business Project Manager during the implementation phase of the Salesforce solution:

. Definition of business needs
. Prioritization of needs and Backlog monitoring
. Standard tool solutioning
. Writing test cases
. Change management support

=> Deployment in 15 countries, 50 users, Sales Cloud & Maps
Suez France
AMOA | Managing the Tender and Assisting in the Selection of a CRM Tool
ENERGY AND UTILITIES
January 2023 - December 2023 (1 year)
Lille, France
Assistance in the selection of a Salesforce Integrator within the JV Métalimpex:

. Challenging business units/Functional and technical workshops
. Writing the RFP
. Definition of selection criteria
. Support for the Consultation
. Integrator response analysis grid
. Organization of Demos and creation of Use Cases
. Reference checks
CustomerValue Consulting
Salesforce Manager
CONSULTING AND AUDITS
January 2020 - December 2022 (3 years)
Montrouge, France
Salesforce Project Manager within a consulting firm specializing in Salesforce solutions:

. +20 projects delivered
. Scoping and facilitation of workshops
. Writing project deliverables (Detailed Specifications, Test Cases, User Stories)
. Schedule and resource monitoring
. Training

=> Sales, Service, Field Service, Experience Modules