Marion Duguet

As a freelance event florist, I assist my clients in creating custom floral arrangements for weddings, private, and professional events. I manage the entire project: Briefing, advice, quotes, material selection, logistical organization, creation of arrangements, and on-site installation. This activity has allowed me to develop strong autonomy, great rigor, and a refined aesthetic sense, as well as precise management of client requests, schedules, and supplies.

As a sales assistant in order processing at Monin, I was responsible for the complete follow-up of customer orders: entry, validation, coordination with logistics and supply chain, checking availability, and monitoring deadlines. I also managed daily customer relations, specific requests, disputes, after-sales service, and product returns. I ensured the updating of CRM/ERP databases (JDE) and the smooth flow of information between departments. This experience provided me with rigor, a service-oriented mindset, responsiveness, and excellent administrative organization.

At Pollen, I held a versatile florist position combining creation, advice, and daily shop management. I created custom floral arrangements, welcomed and advised customers, prepared orders, and ensured the visual appeal of the sales area. I was also responsible for stock organization, receiving merchandise, managing the cash register, handling emails, and creating quotes. This experience allowed me to develop an aesthetic sense, rigor, adaptability, and excellent customer relations.