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Description

I am a freelance Customer Care Manager for companies in the creation or well-being sector that need to:

- delegate

- and/or strengthen their customer care for better development.

I help implement concrete actions through:

- an audit of different communication channels,

- data collection

- reporting.

I also offer customer care management for:

- emails,

- Facebook,

- Google page,

- Instagram

- your preferred communication channel

Need tools to save time?

No worries, I create for you:

- message templates,

- FAQs,

- satisfaction surveys

- a well-organized inbox

I worked in the textile industry and then for several years in well-being: I fully understand each client's needs.

I would be delighted to take care of your clients to offer them a wonderful experience.

And all this with kindness and respect for your values!

Discover my Instagram account: @agence_toutvamieux

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Agence Tout Va Mieux
Customer Care Manager
CONSULTING AND AUDITS
June 2023 - Today (3 years)
Paris, France
Marion Brocard Massages
Practitioner in wellness massages
HEALTH AND WELLNESS
June 2017 - June 2023 (6 years)
Paris, France
Massage Content Creation Customer Relations Workplace Well-being Creation of wellness retreats Event Management
Lili Cabas
Creation Assistant & Sales Advisor
FASHION AND COSMETICS
March 2016 - December 2016 (9 months)
Paris, France
collaboration on collection creation - inspiration research - window display creation - merchandising - customer reception
Creation Design Trend Research Sales Visual Merchandising

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Signup to reveal

Diploma of Applied Arts in Tapestry
ESAA Duperré
2015
Bachelor's Degree in Textile Design
Ecole d'Art Françoise Conte
2012

Practitioner in world massage
European School of Well-being
2017
Freelance Customer Care Manager
Customer Care Campus by Doriane Baker
2023

Marion B.

Customer Care Manager

About Marion

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