Marion N., Customer care / Customer success manager / LTV

Freelancer profile translated to English.

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Description

A satisfied customer is a returning customer!

Imagine...

Your customer encounters a problem with your product/service.

They send an email to support, with little hope.

They expect a robotic response that won't provide any information, but then...

...They are put in touch with a real person, who responds in a personalized, concrete, and effective way.

That's exactly when they will become your best ambassador.

That's exactly when they will decide to buy from you again.

That's exactly when they will increase your rating and create social proof.

➡️ My goal? To retain and satisfy every customer by creating a genuine, personalized connection with them.

Well-managed customer service means:

✔️ Disputes resolved easily

✔️ A high page score and better SEO on various social networks

✔️ Customers talking about your company to others and creating leverage

✔️ Qualified leads receptive to future offers

➡️ A professional in E-commerce for over 3 years and a law master's degree holder, you will no longer have to fear disputes.

My skills?

- Management and improvement of processes

- Zendesk optimization

- B2C and B2B support

Shall we discuss it?

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

SPRiNG
Customer Care
E-COMMERCE
January 2024 - August 2024 (8 months)
Paris, France
- Subscription management via top-up
- Ticket management on Gorgias
- Responding to comments on social media and ads
- PayPal dispute management
After-sales service Customer service Customer satisfaction
La Fourche
Virtual Assistant
AGRICULTURE
September 2022 - February 2023 (5 months)
Paris, France
- Management of disputes and requests on Zendesk
- Refunds, order tracking, internal investigations
- Optimization of satisfaction and loyalty processes
After-sales service Customer service Zendesk customer care After-sales service management
SI SI LA PAILLETTE
Customer care
E-COMMERCE
February 2022 - April 2023 (1 year and 2 months)
Responding to emails on Zendesk
Adding macros and optimizing processes
Partnership management
Dispute and refund management
Package tracking
BigBlue
Customer service Customer Care Customer loyalty Zendesk After-sales service management

Check out Marion's experience

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Agatha Frydrych

Backend Java Software Engineer

4.7

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2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

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Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Master of Law
University of Strasbourg
2019
- Droit des entreprises - Droit du travail - Droit pénal - Droit civil - Droit administratif

Community Manager

Other