Freelancer profile translated to English.
Back to original languageAbout Marine
Main offer: Customer & user experience diagnosis (2 weeks)
I help public and private organizations clarify and improve their customer and user journeys when dissatisfaction increases and teams are under pressure.
Through field diagnosis and close collaboration with teams, I transform complex journeys into smoother, more operational experiences.
French
Native or bilingual
Can work on-site
Marseille (up to 10km), Paris (up to 10km)
Experience
- Collectivité territorialeProject Manager - User RelationsPUBLIC SECTORFebruary 2025 - Today (1 year and 4 months)Design and facilitation of transformation and improvement initiatives for public relations.Facilitation of participatory workshopsSupport for change management and structuring of new missionsCreation of training and awareness-raising programsFacilitation of networks and communities of practiceApplication of Design Thinking methodsCross-functional work
- Collectivité territorialeInnovation Lab - InternshipPUBLIC SECTORJuly 2024 - December 2024 (5 months)Participation in the design and facilitation of collective projects involving different teamsContribution to participatory approaches and co-creation of solutions tailored to field needsSupport for change management and structuring of new missionsCarrying out diagnoses, summaries, and communication materials to improve project clarityParticipation in the organization and creation of workshops, training sessions, and awareness-raising events
- AgglomérationConsultant – Urban Diagnosis & User ExperiencePUBLIC SECTOROctober 2023 - January 2024 (3 months)Grasse, FranceUrban area facing challenges related to usage, space legibility, and the quality of daily experience for residents/users.• Carrying out an urban diagnosis focused on the usage and journeys of residents/users• Field observation and analysis of practices, flows, and friction points• Interviews and discussions with local stakeholders• Analysis of interactions between spaces, services, and usesDeliverables:• Summary of identified uses and irritants• Mapping of journeys and touchpoints in the urban space• Operational recommendations to improve user experience• Assistance in prioritizing development or service actions
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Education
- Sustainable innovation designerBesign - The sustainable design school2025Formation centrée sur le design global et la réflexion systémique des projets et écosystèmes. Approche pratique de l’intelligence collective, de la co-conception et de la création de solutions durables, avec une attention particulière à la mesure de l’impact social et environnemental des projets.