Freelancer profile translated to English.

Description

I help hotels, restaurants, exceptional venues, and wellness professionals design unique, profitable, and memorable experiences.

With over 15 years of experience in the restaurant and event industry, I provide support from strategy to operational implementation.

My approach balances customer experience, profitability, and brand identity.

Today, I help my clients stand out by transforming their venues into true destinations.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic
Spanish
Basic

Workplace preferences

Can work on-site

Nantes (up to 50km)

RINMA EVENTS - Consulting
Event & Customer Experience Consultant
TRAVEL AND TOURISM
August 2024 - Today (2 years)
Design and organization of tailor-made events and stays for individuals, companies, and exceptional venues.

Specialization in wellness retreats, hospitality, and high-end experiences.

Complete logistical coordination (accommodation, catering, activities), supplier management, and end-to-end client support.

Development of concepts and optimization of customer experience.

Creation of visuals
Event Planning Wellness Customer Experience Hospitality Sector Travel Organization
Marine CHR
Management & Operations – Hospitality, Restaurants & Events
September 2007 - June 2024 (16 years and 9 months)
Steering, management, and development of establishments (restaurants, hotels, clubs) in demanding and high-traffic environments.

Team management, purchasing and margin management, business development, and customer loyalty.

Organization and coordination of B2B and B2C events.

Creation of differentiating customer experiences, development of offers (menus, wine lists, concepts).

Collaboration with recognized groups and premium establishments.

- CAFÉ JUL'MAR Nantes (44) - Trendy restaurant I Wine bar I Eatery I Events (Manager)
- HOSTELLERIE DES GORGES DE PENNAFORT Callas (83) - Best hotel restaurant in Europe I Michelin Starred (Director)
- CLUB HOUSE DE L'ÉTRIER DE PARIS (16th arr.) - Catering & Event Hub for a private stable club (Manager)
- PLAGE 3.14 Groupe Partouche Cannes (06) - Restaurant I Private Beach (Director)
- LE KOSY La Mongie (65) - Trendy restaurant I Wine bar at the foot of the Pyrenean slopes (Manager)
Restaurant Customer Experience Hospitality Sector Event Planning Travel & Tourism
Florence Dorée
Head Hostess / Booker / Nightlife Venue Manager
January 2004 - August 2007 (3 years and 7 months)
Paris, France
Management of VIP reception and event coordination in nightlife venues as well as at trade shows like the Mondial de l'Automobile, the Boat Show, Roland Garros, and numerous events at the Grand Palais.

Booking, customer relations, and event organization.

Team supervision and operational management.

Development of strong interpersonal and customer experience skills.
Customer Experience Event Planning Luxury