Freelancer profile translated to English.

Description

With 4 years of experience in customer service, I can affirm that I am passionate about this profession. I enjoy resolving customer difficulties and the feeling of satisfaction it brings. I already work as a freelancer for telephone customer service, but I would like to move towards web customer service (chat, emails) to be more available. Do not hesitate to contact me if you are looking for a remote customer service manager.

I lived for 3 years in the Czech Republic, 8 months in England, 6 months in Malta, and 5 years in Germany, in addition to two years of studies taught in English, which allowed me to become bilingual in English. I hold a Master's degree in Trilingual Negotiation and a Master of Science in International Business Management from the University of Huddersfield.

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Auchan Retail
Customer Support Officer
RETAIL (LARGE RETAILERS)
April 2020 - Today (6 years and 2 months)
Telephone customer service for Hyper and Drive customers of the national network
Customer service
Happycar
Trilingual Customer Service Agent
TRAVEL AND TOURISM
May 2016 - August 2016 (4 months)
Hambourg, Germany
Handling incoming calls and emails, resolving customer issues related to car rental operators
Customer service Writing Communication
ExxonMobil
Customer Account Manager - Customer Service
CHEMICAL
January 2018 - December 2019 (2 years)
Prague, Czechia
Logistical and commercial support for a portfolio of clients in Germany, France, and maritime export for the automotive, medical, and consumer goods (polypropylene) sectors. Point of contact between clients, the sales team, the factory, and carriers/freight forwarders. Resolution of logistical issues (stock shortages, delivery delays...). Support for the collections team for unpaid invoices
Customer service Writing