Freelancer profile translated to English.
Back to original languageAbout Marine
Curious, results-oriented, and passionate about customer experience, I help companies structure their business development and customer journey to generate sustainable growth 🚀
With over 12 years of experience in France, Europe, and Asia, I have worked in SaaS, Hospitality, Travel, PropTech, and Import-Export environments, with startups, SMEs, and scaling companies.
My conviction is simple: a strategy is only valuable if it can be applied in the field. Therefore, I focus on both strategic thinking and execution to transform objectives into concrete results.
👉 I analyze your Sales & Customer Success workflows, identify friction points, structure processes, and implement the necessary tools to improve commercial performance and customer experience.
I specialize in:
✅ Sales & Go-to-Market Strategy: market research, positioning, targeting, offering, and sales action plan
✅ B2B & B2C Business Development: prospecting, qualification, demonstrations, negotiation, closing, and strategic partnership development
✅ Customer Success: onboarding, retention, support, churn reduction, upsell, and cross-sell
✅ CRM & Revenue Operations: HubSpot, Pipedrive, Notion, and other tool implementation and optimization, automation, reporting, and dashboards
✅ Process Structuring: formalizing work methods, documentation, KPI monitoring, and continuous improvement
🛠 Tools mastered: HubSpot, Pipedrive, Notion, Salesforce, Zendesk, Aircall, Ringover, Trello
My missions cover both ad-hoc expertise needs and outsourced Business Development, Customer Success, or Revenue Operations support.
👉 Let's discuss your challenges: I will help you identify priority levers and implement a pragmatic and measurable action plan.
French
Native or bilingual
English
Native or bilingual
German
Conversational
Remote only
Primarily works remotely
Experience
- GuidlyHead of SalesTRAVEL AND TOURISMNovember 2025 - Today (9 months)Paris, FranceOutsourced Head of Sales mission: structuring the B2B offering, defining the go-to-market strategy, identifying strategic accounts, prospecting, product demonstrations, sales negotiation, and closing support for tourism industry players.
- Cocoonr x Book&Pay by CocoonrSales & Business Development Manager - Hosting DvptREAL ESTATEDecember 2023 - August 2025 (1 year and 8 months)Rennes, FranceSales & Business Development Manager - Hosting DvptCocoonr x Book&Pay by Cocoonr brandsResults: process optimization, management of 4,000 properties in France ⇒ +29% growth• Management of B2C & B2B sales teams (14 employees)• Management of 18 Cocoonr Agencies across France• Reporting, sales strategy, CRM implementation, and team training• Presence and representation at events: webinars, Booking.com, Airbnb, VRWS, Scale
- Zeplug MobilitéSales Account ManagerREAL ESTATEApril 2022 - December 2023 (1 year and 8 months)Paris, FranceJanuary 2023 > Sales Account Manager - Zeplug MobilityJune 2022 > Business Development Manager - Zeplug MobilityResults: opening of a Business Unit, creation of a client portfolio and account management (Syndic and co-ownerships) + Prescription (dealerships and real estate developers)• Client training and onboarding, sales strategy, and sales management
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Education
- Ecole de Management de Normandie (EMN)2012
- BTS International Trade with European frameworkLa Providence, Saint-Malo2011Gestion des opérations import-export, commerce international, négociation, logistique, étude de marché, marketing, lancement de produits, pénétration de marché