Freelancer profile translated to English.

Description

I support entrepreneurs and small businesses in remote administrative and customer relationship management: emails and customer service, client follow-up, reminders, simple quotes, and administrative organization.

Coming from retail and management, I am organized, reliable, and customer-satisfaction oriented. Available quickly for one-off assignments or a few hours per week.

Industry field of expertise

Languages

French
Native or bilingual
German
Conversational
Polish
Basic
English
Fluent

Workplace preferences

Can work on-site

Rouen (up to 50km)

Primark France CDI
Junior Department Manager
October 2023 - Today (2 years and 8 months)
• Manage turnover
• Financial services management
• Management of a team of 55 people
◦ Analysis of key figures
• Training new hires
Caisse d'Epargne, Banque CDD
Customer Advisor
December 2022 - March 2023 (3 months)
• Management of a portfolio of individual clients
• Financial risk management
◦ Undertake commercial actions
• Analyze client needs
Starzdata,
Data Manager
June 2022 - November 2022 (5 months)
• Set up communication and investor budgets, partnerships, and KPIs with Hubspot, analyze data
• Oversee service development and execution
◦ Participation in brand communication on social media