Marine B.

I lead knowledge management initiatives for scale-ups and large organizations, usingNotion as a knowledge hub**: I transform a "catch-all" or scattered Notion into a **clear, reliable, maintainable, and truly used system(wiki, databases, workflows), to accelerate execution, onboarding, and enable more reliable AI uses.

Through my missions, I typically get involved to:

✔ Lead KM audits: map knowledge flows, identify friction points, define priorities and quick wins

✔ Build KM strategies and roadmaps: define governance, ownership, taxonomy, success metrics, adoption plan

✔ Design Notion's information architecture: content model, templates, conventions, navigation and search paths, lifecycle (create, validate, maintain, archive)

✔ Build and industrialize Notion: databases, views, workflows, permissions, parent pages, team spaces, usage documentation

✔ Prepare AI agents to leverage knowledge bases: content standards, quality controls, structure, and safeguards to improve response reliability and reuse

✔ Collaborate with subject matter experts to capture and document critical technical knowledge (runbooks, operational procedures, troubleshooting guides, FAQs)

✔ Lead training and engagement: champion network, rituals, communication kit

✔ Implement usage metrics and feedback loops (search paths, most frequent queries, content health checks) to continuously improve search and adoption.

🎯 Results:improved knowledge reuse and decision-making speed · reduction in recurring questions and interruptions · enhanced knowledge quality and reliability.

I orchestrated the company's knowledge management approach throughout its hypergrowth (50 → 350 employees) and its acquisition by EY.

✔ Designed and deployed the company's knowledge management system on Notion, with a team-based structure and shared standards, used daily by over 350 employees across 5 operational units, becoming the single source of truth for the company's operations.

✔ Designed the knowledge management operational model: governance, ownership, contribution workflows, and maintenance routines.

✔ Integrated knowledge sharing into the onboarding process (paths tailored to roles and "where to start" guidance).

✔ Led adoption and change management: communication, training, rituals, and stakeholder alignment within teams.

✔ Supported the transition related to the acquisition: knowledge continuity, clarity, and reassurance during a major organizational change.

✔ Obtained a triple Notion certification (Essentials, Advanced, Workspace Administration) and became an internal expert for complex implementations.

🎯 Results:reduced information search time and duplicates · improved consistency in team practices · smoother collaboration during hypergrowth and acquisition.

I led the redesign of business processes for Dior Travel Retail Asia-Pacific (10,000+ B2B orders/year across 15 countries), re-engineering logistics and commercial processes in a multicultural environment.

✔ Gathered and consolidated needs from Logistics, Order Management, Marketing, and Sales teams.

✔ Met with clients and logistics partners to understand their expectations and constraints.

✔ Mapped and analyzed physical and information flows (internal and external) to identify bottlenecks and risks.

✔ Collected and analyzed business data (SAP, Cognos) to support decisions and measure impact.

✔ Implemented new processes, tracking tools, and shared working methods between teams.

✔ Wrote functional specifications and user stories for a new digital tool, and launched the project in Scrum.

✔ Supported the transfer of knowledge and process mastery to operational teams.

🎯 Results:reduction in complaints about delivery quality · improved order completeness and inventory management · increased OTIF · better inter-team coordination.