Freelancer profile translated to English.

Description

Young passionate community manager, specializing in

managing customer messages and after-sales support on

social media. Responsive and attentive, I ensure customer

satisfaction and loyalty.

MY SKILLS:

- Quick and professional response to customer inquiries via

email, private messages, and social media.

- Handling complaints, after-sales follow-up, and effective

resolution of customer problems.

- Coordination with logistics and sales teams for managing

product returns and exchanges.

- Mastery of multichannel communication: email, chat,

social media, and messaging platforms.

- Proactive management of interactions to ensure customer

satisfaction and loyalty.

- Identification and diplomatic management of crisis situations.

- Use of CRM and ticketing tools (Zendesk, Freshdesk,

Salesforce) for rigorous follow-up of requests.

- Analysis of customer feedback to improve products, services,

and overall quality.

- Clear, empathetic, and personalized writing of customer

responses.

- Organization and time management for efficient and

prioritized processing of requests.

Languages

Workplace preferences

Remote only

Primarily works remotely