Marina Blanc

I help startups and scale-ups structure and strengthen their Customer Success strategy, ensuring client retention, growth, and satisfaction. With experience in managing strategic portfolios and developing CSM teams, I bring both a strategic vision and hands-on expertise to deliver results.

🔷 What I offer:

✅ Support for startups/scale-ups to define and enhance their Customer Success approach

✅ Design and implementation of strategies for existing client portfolios

✅ Analysis and segmentation of client accounts to prioritize actions

✅ Review of health indicators (NPS, usage, churn) and optimization of internal & external CS processes

✅ Definition of efficient client support strategies

✅ Development, coaching & management of CSM teams

🧰 Key skills:

📚 Process design, review & implementation (internal & client-facing)

💪 Strategic portfolio management & client engagement

🔎 Expansion opportunity analysis, churn risk mitigation & renewal management

🎯 Workshop facilitation & team leadership to drive adoption and retention

If you’re looking for a partner to help you build a scalable, impactful Customer Success strategy and empower your teams to deliver value to your clients: let’s connect!