Marina Blanc

- Handled 2.5+ complex customer tickets per hour via

- Intercom while maintaining a 100% CSAT score.

- Resolved product, insurance, and administrative issues

with accuracy and empathy.

- Supported the rollout of new products by gathering

knowledge and creating internal resources.

- Shared customer feedback and recurring issues to

support product improvements.

I help strategic clients unlock value and achieve measurable ROI through tailored support and proactive account management. By deeply understanding client objectives, I build strong, trust-based relationships and ensure high engagement on the platform.

✔ Monitor client satisfaction and NPS (score: 60) to optimize experience and usage

✔ Manage a portfolio of strategic accounts with Salesforce CRM, identifying and mitigating churn risks early

✔ Collaborate closely with Account Executives to design and execute growth initiatives and upsell opportunities

✔ Drive adoption, retention, and long-term partnerships through a Design Thinking and customer-centric approach

I help organizations identify their key challenges, design impactful solutions, and engage teams effectively. Through workshops, content, and team coordination, I deliver actionable outcomes and empower clients.

✔ Analyze client needs to uncover pain points and opportunities

✔ Design and facilitate thematic workshops to solve critical issues collaboratively

✔ Create clear, methodological content to guide clients and support their projects

✔ Lead and coordinate a team of 10, ensuring efficient planning, alignment, and delivery