Freelancer profile translated to English.
Back to original languageAbout Marina
I am Marina, a passionate and determined project manager, with proven expertise in managing complex and strategic projects, at the heart of dynamic and constantly evolving sectors.
- At AXA France, I led strategic digital projects: supervision of usage reporting for client companies, database updates, and management of showcase websites for health services. My goal? To simplify processes and optimize digital communication for concrete results.
- At GTT, as an assistant project manager for DDSI-IES, I successfully carried out internal security projects, drafted specifications, coordinated calls for tender, and ensured rigorous risk monitoring. My skills in stakeholder management and communication were essential to the success of these projects.
- Recently, as a freelancer at Alan, I supported policyholders with complex issues, while contributing to the improvement of internal processes through the analysis of customer feedback.
- During a design sprint with BNP Paribas, I co-created innovative solutions to empower the circular economy community, from ideation to prototyping on Figma.
In addition to my experiences, I distinguish myself by my versatility, my analytical skills, and fluid communication, reinforced by my mastery of Figma and the Office suite.
📩 Contact me today to discuss your project and find solutions to your challenges together. I look forward to collaborating with you and bringing real added value to your initiatives.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- AlanCustomer Care ExpertBANKING AND INSURANCEAugust 2024 - Today (1 year and 10 months)
- **Customer Support**: Responding to policyholder inquiries (reimbursements, quotes, legislation) via
different channels (chat, email, phone), ensuring fast and quality service.- **Management of Complex Cases**: Personalized support for clients in sensitive or stressful situations,
with empathy and professionalism.- **Continuous Improvement**: Analysis of customer feedback to propose optimizations of internal
processes and products. - AXA FranceDigital Project ManagerBANKING AND INSURANCESeptember 2022 - September 2023 (1 year)Nanterre, France
- Supervision of reporting activity for client companies and brokers.
- Management and updating of activity-related databases.
- In-depth analysis and management of showcase websites facilitating access to health services.
- Optimization of digital communication by simplifying processes, improving templates, and
standardizing practices to significantly increase impact and efficiency. - PimpMyApp by Warren WalterProject ManagerDIGITAL AND ITMay 2024 - May 2024 (1 month)Paris, FranceDesign Sprint PimpMyApp x BNP Paribas
- Solving a problem entrusted by BNP Paribas, which wishes to empower members of the circular
economy community: Problem definition, Ideation, Storyboard, Prototyping on Figma, Usertesting via video call, Analysis and writing of test feedback, Client presentation / Pitch
Recommendations
Be the first to recommend Marina
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- MSc Project Management and Business EngineeringINSEEC2023Management de projet, Droit des contrats et fiscalité, B2B Marketing, Stratégie marketing et commerciale