Marina Armengol

Telephone and in-person customer service, offering professional treatment and resolving queries, as well as coordinating and managing appointments. Issuance, review, and control of invoices using administrative management software. Administrative support to the legal department and direct assistance to the firm's professionals in their daily tasks. Regular use of digital tools, electronic platforms, and official certificates, such as Cl@ve PIN, Autofirma, and DEHú, ensuring the correct completion of electronic procedures.

Planning, organization, and execution of administrative tasks with a high degree of autonomy, responsibility, and attention to detail. Responsible for the Vehicle Department, carrying out comprehensive administrative management of procedures related to vehicles and taxes before various official bodies. Processing of registrations, ownership transfers, tax settlements, and various administrative authorizations.

Filing, control, and management of both physical and digital documentation, ensuring the orderly and up-to-date maintenance of files. Processing and tracking of documents, applications, and communications through official portals and various public administrations, ensuring compliance with deadlines and the correct submission of required documentation.

Comprehensive store management: opening and closing, shift organization, and cash control (Loomis). Implementation of Visual Merchandising changes and maintenance of the sales space. Monitoring of KPIs and weekly sales analysis to optimize commercial results. E-commerce management: control of web packages, orders, and deliveries. Customer service and active selling, including cross-selling, customer loyalty, and stock replenishment.

Supervision and coordination of several points of sale within the assigned area. Planning and monitoring of commercial objectives to achieve sales and profitability goals. Analysis of KPIs and preparation of reports for the commercial department. Implementation and control of Visual Merchandising according to brand guidelines. Team management: selection, training, shift organization, and performance evaluation. Stock control, merchandise reception, and product optimization at each point of sale. Coordination of promotional activities and seasonal launches with relevant departments. Ensuring excellent customer service and correct representation of the corporate image.