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Mariia MiakotkinaMM

Mariia Miakotkina

2nd Level Supporter / QA Tester

€200/day
Regensburg, DE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mariia

I support your QA team in measurably improving software quality – through structured test execution, precise error analysis, and close collaboration with development and product.

After more than three years in technical support, including over two years in 2nd-level, I bring the ideal foundation for starting in quality assurance. I have regularly performed functional tests based on real customer reports, created error reports, and systematically documented reproducible errors – a skillset that can be seamlessly transferred to QA processes.

What makes me special for your QA team:

Test case creation and execution based on user behavior

Solid experience in log analysis, SQL queries, and error diagnosis

Reproduction of bugs based on real use cases

Interface competence: I can describe technical errors, prioritize them, and communicate them effectively to developers

High level of independence, structured way of working, quick comprehension

I specialize in:

Manual testing of web, desktop, and CRM systems

Analysis and preparation of errors for development

Verification of bug fixes, regression tests, and exploratory testing

Documentation in the ticketing system and QA wiki

With a strong technical background (network, protocols, databases), very good English skills (C2), and the willingness to actively familiarize myself with QA tools and testing methods, I am ready to take responsibility in the area of software quality.

I am specifically looking for roles in manual testing, also with a perspective on test automation, in agile QA teams where quality is understood as part of the development process – not just as a last resort.
  • English

    Native or bilingual

  • German

    Basic

  • Spanish

    Basic

  • Russian

    Native or bilingual

Can work on-site
Regensburg (up to 50km)

Experience

  • TaxDome
    2nd Level Supporter
    September 2024 - Today (1 year and 9 months)
    Batumi, AJ, Georgia
    • Analysis of system and desktop application logs for investigation and troubleshooting purposes
    • Performing functional tests based on customer reports and submitting bug reports
    • Supporting the first-line support with questions and technical inquiries
    • Creating and executing SQL queries as part of the investigation process
    • Communicating customer requirements with other departments (research and development, product, etc.)
    • Setting up landing pages with a site builder tool and resolving associated DNS record queries
    • Resolving complex customer inquiries that are forwarded to support from the first point of contact
  • Intermedia Cloud Communications
    2nd Level Supporter
    April 2022 - September 2024 (2 years and 5 months)
    Batumi, AJ, Georgia
    • Analyzing logs from mobile/desktop applications for troubleshooting
    • Performing advanced LAN and hardware troubleshooting as part of second-line support.
    • Interpreting SIP protocols to resolve call forwarding issues
    • Analyzing packet captures in Wireshark to resolve network traffic issues
  • Intermedia Cloud Communications
    2nd Level Supporter
    December 2021 - April 2022 (4 months)
    Saint Petersburg City, SP, Russia
    • Analyzing logs from mobile/desktop applications for troubleshooting
    • Performing advanced LAN and hardware troubleshooting as part of second-line support.
    • Interpreting SIP protocols to resolve call forwarding issues

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Education

  • English Philology
    St. Petersburg State University
    2020
    Englische Philologie

Skill set

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