About Mariia
English
Native or bilingual
German
Basic
Spanish
Basic
Russian
Native or bilingual
Experience
- TaxDome2nd Level SupporterSeptember 2024 - Today (1 year and 9 months)Batumi, AJ, Georgia• Analysis of system and desktop application logs for investigation and troubleshooting purposes• Performing functional tests based on customer reports and submitting bug reports• Supporting the first-line support with questions and technical inquiries• Creating and executing SQL queries as part of the investigation process• Communicating customer requirements with other departments (research and development, product, etc.)• Setting up landing pages with a site builder tool and resolving associated DNS record queries• Resolving complex customer inquiries that are forwarded to support from the first point of contact
- Intermedia Cloud Communications2nd Level SupporterApril 2022 - September 2024 (2 years and 5 months)Batumi, AJ, Georgia• Analyzing logs from mobile/desktop applications for troubleshooting• Performing advanced LAN and hardware troubleshooting as part of second-line support.• Interpreting SIP protocols to resolve call forwarding issues• Analyzing packet captures in Wireshark to resolve network traffic issues
- Intermedia Cloud Communications2nd Level SupporterDecember 2021 - April 2022 (4 months)Saint Petersburg City, SP, Russia• Analyzing logs from mobile/desktop applications for troubleshooting• Performing advanced LAN and hardware troubleshooting as part of second-line support.• Interpreting SIP protocols to resolve call forwarding issues
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Education
- English PhilologySt. Petersburg State University2020Englische Philologie