Freelancer profile translated to English.

Description

Welcome to my profile!

If you are looking for a reliable and experienced contact person for your customer service, you have come to the right place.

I have been supporting companies in German-speaking customer service since 2012 and have extensive experience in inbound calls, email support, ticket processing, chat support, complaint management, and back office. I have worked for international companies and well-known brands, among others.

My goal is to provide your customers with professional, friendly, and solution-oriented support, offering them a positive customer experience at all times. I work in a structured and independent manner and maintain an overview even during busy periods. Thanks to my quick comprehension, I can quickly familiarize myself with new systems, processes, and products.

Whether it's telephone customer service, email support, complaint handling, CRM maintenance, or operational support in daily business, I will support you flexibly and with a high standard of quality.

I look forward to getting to know you and your project.

Languages

German
Native or bilingual
Albanian
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Baruti GmbH Marktforschung Outbound
Call Agent
RESEARCH
December 2012 - October 2017 (4 years and 10 months)
Pristina
Conducting market and opinion research for various clients such as Forsa, GSK, and LDB. Responsible for telephone customer and satisfaction surveys, data collection, quality assurance, and professional communication with participants. Focus on customer satisfaction analyses for car dealerships and other companies.
Teleperformance Greece Kundenservice für Philips
Customer Support
SOCIAL NETWORKS
November 2017 - December 2018 (1 year and 1 month)
Athens, AT, Greece
Customer service and technical support for Philips products in the German-speaking market. Handling incoming customer inquiries via telephone, email, and online support for household and kitchen appliances, including electric toothbrushes, Airfryers, coffee machines, and other consumer products. Assistance with product usage, technical questions, warranty and repair cases, and general customer service. Ensuring high customer satisfaction through solution-oriented advice and efficient handling of inquiries.
Indeca
Customer Support
January 2019 - February 2020 (1 year and 1 month)
Pristina
Handling customer inquiries for DHL parcel stations and parcel services in written customer service. Responsible for communication via email regarding shipment tracking, delivery status, missing PINs, problems with parcel pickup, and general questions about DHL parcel stations. Independent research of shipment information, solution-oriented handling of customer concerns, and ensuring high service quality in daily customer contact.